Job Description

Northwest Clinic in Dubai is looking for an experienced and dedicated OPD supervisor. As a OPD Supervisor you will be responsible for overseeing the daily operations of the Outpatient Department, ensuring efficient patient flow, high-quality service, and adherence to clinical standards. Also, you will have to supervise staff, manage schedules, coordinate patient care, and maintain a safe and welcoming environment for patients and families.

Job roles and Responsibilities:

Staff Management:

• Supervise, train, and evaluate OPD staff, including nurses, medical assistants, and administrative personnel.
• Conduct regular staff meetings to discuss policies, procedures, and performance.
• Assist in hiring and onboarding new staff members.

Patient Care Coordination:

• Oversee patient scheduling, ensuring optimal appointment availability and minimal wait times.
• Collaborate with medical staff to ensure timely and appropriate patient care.
• Address patient concerns and complaints, providing solutions to enhance the patient experience.

Operational Oversight:

• Monitor daily operations to ensure compliance with hospital policies and regulatory standards.
• Develop and implement efficient workflows and processes to improve department productivity.
• Maintain accurate patient records and ensure proper documentation practices.

Quality Assurance:

• Implement and monitor quality improvement initiatives to enhance service delivery.
• Ensure compliance with health and safety regulations and accreditation standards.
• Prepare reports and participate in departmental audits as needed.

Communication:

• Serve as the primary liaison between the OPD and other departments.
• Foster a positive team environment and promote effective communication among staff.

Job qualifications and requirements

• Bachelor's degree in nursing, Healthcare Administration, or a related field (required).
• Minimum of 2 years of experience in an outpatient setting or similar healthcare environment.
• Previous supervisory or leadership experience preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in electronic health record (EHR) systems and office software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and continuing education.
• Supportive and collaborative work environment.
• Access to advanced medical technologies and facilities.

Job Type: Full-time

Pay: From AED7,000.00 per month

Experience:

• OPD supervisor: 1 year (Required)