Job Description

Position:

Cafe Server

Location:

Dubai, UAE

EXECUTIVE SUMMARY

Join an amazing group of people at OliOli and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration. OliOli (meaning 'joy' in the Hawaiian language) is a multiple award-winning contemporary children's museum.

Find out more information about OliOli @ www.olioli.ae or www.instagram.com/olioliuae.

BACKGROUND TO THE POST

Our cafe in OliOli Dubai is a dedicated eatery for our guests which offers nutritious snacks and treats for any time of the day. Our vision for our cafe was something that was not merely a cafe, but a habitat of comfort, love and joy. It's the perfect spot for parents to grab a delicious cup of coffee, for kids to grab a snack to fuel the fun, or for families and friends to have a wholesome post-play meal. As such, the space and the team working in it must reflect The OliOli distinctive character and values by offering a welcoming and efficient service, and an environment that appeals to the young and young-at-heart.

We are now looking for an enthusiastic Cafe Server to join us on our voyage. This is a full-time role and working on weekends is a must.

POSITION OVERVIEW

The Cafe Server role in OliOli will be to work alongside the other members of the staff to successfully run the Cafe and ensure customers' expectations of food, beverages and customer service are met. This may include the aspects of cafe operation including equipment, facilities, health and safety, customer-care, and administration. The role will involve working with the management team to achieve the best possible quality of food and beverage provision.

KEY DUTIES & RESPONSIBILITIES

Cafe Management and Coordination

To set maintain, highest standards of customer service in cafe

To provide cover with the other staffs as required on a daily basis

To take responsibility for the presentation of food and beverages offered for sale and completion of admin duties

To be responsible for the monitoring and control of stocks and wastage, undertaking stock take at regular intervals with the assistance of management team

To work with the management team, on other projects as required

To ensure good timekeeping and performance by staff, and to comply at all times with security procedures

To assist the management team, to maintain the standards of hygiene and health and safety at all times and throughout all the catering options

Financial Management

To operate the till and take receipt of payments

Ensure all cash and credit card transactions are completed according to company directives

Health & Safety

To comply with all Health and Safety policy, measures and legislation

Follow all Health and Safety policy, measures and legislation

Ensure the safe operation of the cafe and use equipment in a safe manner

Maintain the security of cafe and equipment

Assist with Risk Assessments and Method Statements where required

Report all safety matters to the Manager

Customer Service

To assist with customer enquiries and orders

To welcome customers and ensure their orders are processed efficiently

To work within reason to minimize customer complaints and maximize customer satisfaction

PHYSICAL DEMANDS

The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.

This position requires the ability to do one or more of the following throughout the day stand, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights. Involves frequent repetitive motion.

The noise level in the work environment is highly variable, from quiet to loud.

The working timings include morning and/or evening shifts. Weekends and holidays work are required.

QUALIFICATIONS & CHARACTERISTICS

Essential

Previous experience as a supervisor within a customer focused environment

Pleasant and confident customer service and communication skills.

A willingness to learn new systems.

High energy levels with cheerful disposition

Must be punctual with a professional outlook, able to work under own initiative without supervision

Willingness to understand and engage the public about the range of activities at OliOli

Ability to stay calm during busy periods

Ability to be calm and positive when dealing with complaints or difficult situations.

An interest in working in a child-friendly environment.

Willingness to undertake appropriate training such as first aid or food hygiene.

Desirable

Experience of using a till

Previous catering experience

An interest/enthusiasm for food

Knowledge of food hygiene

Availability to work during school holidays and occasional evenings.

6 working days a week including weekends and public holidays.

Job Types: Full-time, Permanent