Company DescriptionFirst Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together.
Responsible for resolving issues by liaising with Tech and Product teams.
Supporting Marketing and Business Development teams
Act as a general point of contact on emails, social media platform in order to answer questions, solve problems and troubleshoot for the customers.
Ensure customer communication for issue solving and all relevant information\'s.
Responsible to validate customer details and identify based on daily cases.
Ensure relevant and timely MIS & needed reports available to provide daily, weekly and monthly about customer interactions
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Maintain regular monitoring of financial transactions flow.