• SALES : To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target & to develop the Sales Channels in line with the Sales Strategy
• CUSTOMER SERVICE :To Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals
• DOCUMENTATION & CREDIT ANALYSIS :To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies
• SALES MANAGEMENT & MIS GENERATION :

Input all leads on CRM & update the same regularly to track follow-ups and for reviewPreparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversionsPrepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals

• MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients.
• COMPLIANCE : To ensure that all the sales booked are in line with all the prevalent regulation of compliance and audit & to understand and apply DIB core value.
• Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
• Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
• Incorporate and comply with the bank\'s core values especially the Customer First in your day today activities.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.Competencies/SkillsUniversity graduate preferably in Business Administration or FinanceMinimum 2 -3 yrs. experience in banking, preferably in mortgage industry

• Regulatory and Compliance Knowledge
• Sharia Principles of Islamic Finance
• Customer Service Audit, Investigation and Service Recovery
• Financial Modeling and Analysis
• Home Finance Commercial Terms
• Home Finance Documentation

Operational Risk Management

Dubai Islamic Bank