Officer

Dubai, United Arab Emirates

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Job Description

Officer - Central Operations Job

Work location: Dubai
Preferred Candidate: National Only

Job Purpose

To provide back office operational support with a view to achieving timely and accurate delivery of service in line with bank\'s laid down procedures, polices and service level agreements.

Key Accountabilities

To carry out a range of processing and verification functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.

Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
Undertake other duties at a similar level when required.
Undertake duties at a higher level as required when requested by line management
To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank\'s procedures
Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
Immediate escalation to the Manager Operations of any breach, risk or loss event suspected.
Perform user acceptance testing pertaining to operations
Perform business continuity recovery team activities

Other Accountabilities

Other Accountabilities

Job Context

Education

A minimum bachelor\'s degree in a business related field or equivalent

Experience and Skills

Work Experience:
A minimum 3 year\'s prior experience in banking operations.
Specialist Skills/Competencies Required for the Role
Basic computer skills
An understanding of AML within the UAE and Central Bank regulations relating to transactional processing
Good English language aptitude

Technical Competencies

Customer Service- Service Delivery-Advanced
Transaction Processing and Control- Service Delivery- Advanced
Data Management-Service Delivery-Proficient
Product Knowledge and Documentation- Service Delivery- Proficient
Core and Regulatory Banking Systems-Service Delivery- Proficient
Process Re-engineering-Service Delivery-Basic
Policies and Procedures-Service Delivery-Advanced

Behavioural Competencies

Change and Innovation - Basic
Evaluating and Solving Challenges - Basic
Results Orientation - Basic
Working and collaborating with others - Basic

Job ID 2377

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