MAIN OBJECTIVE OF ROLETo support cross-functional business effectiveness initiatives to continually enhance business performance through consultation, collaboration, projects, and support activities including but not limited to Customer Journey management, On-time Performance (OTP), and Program/Portfolio management.KEY RESPONSIBILITIES

• Supports the facilitation of critical cross functional business effectiveness engagements and programs aimed at improving efficiency and effectiveness of all entities.
• Executes new Business Intelligence methodologies for cross-business performance management of corporate wide programs such as Customer Experience, On-time Performance, and any future initiatives.
• Provides reports, data insights, recommendations and analytical solutions, models, interpretation, and segmentation of data to improve in business effectiveness.
• Maintains up-to-date understanding of industry standards, processes and deployment of new enabling technologies driving business effectiveness.
• Develops working knowledge of emerging concepts of digital transformation, big data, Business Intelligence, mobility, connected devices and internet of things.
• Supports trials and site visits for benchmarking and development of Proof of Concepts (POC) as necessary to ensure comprehensive analysis and validation of innovative solutions.
• Assists in collaborating with internal stakeholders to develop the best strategies for leveraging customer insights to derive and action relevant customer experience metrics.
• Documents all project efforts in requisite systems and tools, formatting them for convenient access and serving as a readily available reference for operating departments to facilitate the implementation of agreed-upon process changes.
• Assists in the development of detailed implementation plans, in collaboration with line managers, as agreed upon following a review of business and change management proposals.
• Assists in establishing a comprehensive project portfolio and implementing robust project governance within designated business departments, ensuring effective management, maintenance, monitoring, and reporting of projects.

QUALIFICATIONS REQUIREDMinimum Education Level\xc2\xb7 Bachelor's Degree (3+ years)Education Specific Requirement (if applicable)\xc2\xb7 Degree in STEM (Science, Technology, Engineering & Math) related fields or Aviation Management.\xc2\xb7 Graduate in Industrial Engineering, Operations Research, Mathematics, Consultancy, or graduate level education in scientific / commercial discipline (preferred).Certifications (if applicable)\xc2\xb7 Artificial Intelligence, Data Analytics, Data Presentation tools i.e., Tableau / Power BI etc.\xc2\xb7 Demonstrated ability to apply statistical modelling techniques and exploratory data analysis.Languages\xc2\xb7 Fluent in English & ArabicEXPERIENCE REQUIREDProfessional Experience\xc2\xb7 Knowledge in related to processes and productivity improvement in a reputed organization.\xc2\xb7 Aviation / Hospitality industry experience, and/or in the areas of Performance Development or Consultancy relevant to Airline/Hospitality Industry preferred.\xc2\xb7 Knowledge in data analytics and the application of analytics to customer/operations areas.\xc2\xb7 Knowledge in Project management/execution.\xc2\xb7 Knowledge in customer insights & embedding analytical results to guide decision making.Systems Knowledge (if applicable)\xc2\xb7 Data Presentation tools i.e., Tableau / Power BI etc.CORE COMPETENCIES\xc2\xb7 Customer Focus\xc2\xb7 Teamwork\xc2\xb7 Effective Communication\xc2\xb7 Personal Accountability & Commitment to achieve\xc2\xb7 Resilience and Flexibility (Can do attitude)ISR REQUIREMENTSReads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.Warning on Recruitment Fraudflydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.These offers often look legitimate and may include job descriptions, salary, and benefit details.The offers then direct recipients to provide bank account details.Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also neverrefer you to a third party to process applications or visas. Official communications from flydubaiwill only come from an email address ending in @flydubai.com and job opportunities withflydubai are advertised on flydubai's websites.If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at and include the subject line Recruitment Fraud to confirm the authenticity of the message.

flydubai