Odd Team Leader
Sharjah, United Arab Emirates
Job Description
Responsibilities:Monitor team performance and quality of work on weekly basis through checking team errors and work on reducing the discrepancy/rejection %. Handle the emails received from the call centre & CRU Department. Handle the complains that are received & make sure to resolve within the agreed TAT. Prepare the Team & RM Daily progress Report.Share Data related to the ODD cases to the senior management regarding the progress. Arrange to reactivate the AC Services in case of Completed ODD Cases.Update the new cases in the Master & Team/RM sheets weekly basis, along with the updated columns that will be shared by MIS team. Update the data received by MIS on monthly basis. Handling the services Blocking process. Handling the excluding Exercise. Handling the exemption process. Handling the exit relation process. Handling the service email as per scheduled timing. Ensure to submit the assigned tasks with high quality of work. Ensure to submit tasks with the agreed TAT. Any other task assigned by leader or deputy to be handled with high dedication.Required Skills:Good knowledge of Products & servicesGood knowledge of Service Policies & ProceduresFair Knowledge of banking practices, regulations & risksGood Knowledge of Anti-Money laundering regulations issued by regulatory authorities Knowledge of Anti-Money laundering regulations issued by the regulatory authorities Computer skillsExcellent Communication Skills
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Job Detail
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Job IdJD1763801
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:6600 - 9100 per month
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned