Company DescriptionCNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners. -Key Duties and Responsibilities:

• Efficiently manage, and lead the team of IT NOC operations engineers.
• Ensures that the team is following the standard process as per the agreement with the customers.
• Act as the escalation point for all requests and incidents and solve project issues effectively.
• Responsible for managing the incident management process effectively through the incident life cycle and managing the communication with the stack holders.
• Facilitating work-around solutions to ensure system recovery with minimal business impact
• Strongly maintain the SLA as per the companys requirement
• Point of contact for all Major incidents.
• Responsible to review the incidents to ensure that the acceptable standards are always followed by the staff.
• Escalating any identified issues that require immediate action to stakeholders.
• Reviewing daily, weekly, and monthly statistics and present to the higher management
• Arranging the Post incident review meeting with the concerned parties involved.
• Responsible to monitors the whole environment for severe events, analyzing them, and logging events as incidents.
• Proficient in Manage Engine tools such as OpManager. AppManager, Site 24*7, and other Components or similar experience with different monitoring tools.
• Good knowledge of monitoring protocols and the difference between them.
• Good leadership and communication skills.
• Good knowledge of network solutions.

Technical Experience

• NOC operations
• Network Connectivity and troubleshooting
• Incident / Problem Management
• Change Management
• Availability Management
• Vendor Management
• Continual Service Improvement
• Service reporting and delivery
• Capacity Management
• SLA Targets

QualificationsAny GraduateAdditional InformationAnnual Flight TicketsMedical InsuranceAnnual Paid Leaves

CNS