NIO is expanding to MENA, and we\'re looking for passionate individuals to join our UAE team and deliver experiences that go beyond expectations! We design, develop, and manufacture premium smart electric vehicles, constantly pushing the boundaries in assisted driving, digital experiences, and battery technology. Be part of shaping the future of electric mobility in the UAE as we launch our operations.ABOUT NIONIO Inc. is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO\'s mission is to shape a joyful lifestyle. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users. NIO designs, develops, manufactures, and sells premium smart electric vehicles, driving innovations in next-generation technologies in assisted and intelligent driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as the industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as proprietary NIO Assisted and Intelligent Driving and its subscription services. Unveiled in May 2024, ONVO, the second smart electric vehicle brand of NIO Inc., is committed to creating better family life and bringing better brand and product experiences to family users.The RoleThe NIO House Manager plays a crucial role with the primary goal of overseeing and managing the sales team at a specific NIO House location. This role is essential for achieving sales targets and overall site management and has a significant impact on operations.Support the execution of the NIO strategy by:

• Recruiting and inducting personnel capable of operating successfully in a NIO House environment while effectively following processes.
• Control and management of sales personnel and processes\' training to a pre-determined level and implementation into the NIO House environment after training.
• Driving and achieving agreed KPI targets focusing on volume, NPS, margin and income growth.
• Continuous team performance management based on agreed KPI metrics, performance levels, HR issues, wage signoffs, and appraisals.
• Creating the NIO House sales forecasts by estimating total vehicle sales.
• Establishing management information flow of agreed data based on KPIs.
• Meeting with NIO House Fellows to plan and implement objectives for achieving sales and gross profits.
• Implementing standards for displaying and merchandising new and used vehicles and all promotions.
• Proactively identify and mitigate potential issues before they arise and take swift action to resolve them effectively.
• Brand-specific training and development of sales and support personnel.
• Managing the optimal inventory of vehicles by validating all pricing appraisals and managing stock order levels accordingly.
• Managing customer complaints and ensuring an exceptionally high level of customer satisfaction is obtained.
• Working to achieve sales and performance KPIs of the NIO House and the NIO Brand.

Requirements

• Excellent people management, coaching, and leadership abilities.
• Ability to build, implement and deliver sales training programs based on NIO House processes and procedures.
• Strong motivator.
• Possess comprehensive knowledge of automotive sales processes at the dealership level in the UAE market.
• Outstanding communication, interpersonal, facilitation and presentation skills.
• Ability to influence and gain commitment at all organisational levels.
• Analytical and problem-solving skills with a data-driven approach.
• Strong proficiency in English; knowledge of Arabic is an advantage.
• Effectively execute training programs as the User Operations Manager instructs, adhering to the Training Needs Analysis action plans.
• Demonstrate comprehensive showroom knowledge, including an in-depth understanding of the entire sales process from start to finish.
• Understanding of insurance products and processing.
• Proven experience in automotive sales management, preferably within a franchised environment in the UAE.
• Bachelor\'s degree in a relevant field or equivalent experience.

We want to hear from you if you thrive in a fast-paced, dynamic environment and are passionate about driving sales excellence. Join our team and play a pivotal role in shaping the future of automotive retail in the UAE.If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!We request that only candidates who meet the requirements and qualifications stated in the job description apply. We will only consider applicants with the required background and skill set.Your resume will be included in our global talent pool. We take the protection of your personal information very seriously and strictly adhere to Privacy Policies.By submitting your application, you grant Motor City Dubai Office written consent to keep your resume in our system.We appreciate your interest in working with us.Thank you for applying.

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