Job Description

• Ensures guests are greeted upon arrival, check-in and escorted to room.
• ? Maintains an up-to-date knowledge of the hotel and services. Supplies information and responds to guest queries.
• ? Ensures effective handover is done, gaining information from Assistant Front Office Manager and morning Shift Leader.
• ? Makes control tours of the hotel ensuring that cleanliness and security is at maximum.
• ? Handles all guest complaints or problems. ? Responsible for taking immediate action in case an incident (accident, theft, fire, etc) occurs.
• ? Records all important issues and situations on the Duty Manager Report for General Manager and Rooms Division Manager.
• ? Controls all department key/room master keys.
• ? Ensures that an effective handover is made to the Night Manager in conjunction with the evening Shift Leader.
• ? Relieves management positions in the Front Office in their absence - Night Manager & Assistant Front Office Manager.
• ? Maintains an awareness of sales opportunities maximizing revenue. ? Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
• ? Personally, checks all VIP arrival rooms and meets guests on arrival. ? Ensures that airport/crew transportation flow is maintained effectively.
• ? Cooperates in the performance of any reasonable task requested by company manager, executive and guests.
• ? Regularly reviews and monitor guest feedback from various channels (surveys, online reviews, etc.) and works with relevant departments to implement service improvements.
• ? Monitors occupancy levels and room allocation: Ensures optimal room allocation based on occupancy levels, guest preferences, and operational needs, and collaborates with housekeeping to manage room readiness.
• ? Holds regular briefings with the Front Office to ensure everyone is informed of important updates, events, and procedures

Job Type: Full-time

Experience:

• receptionist: 1 year (Preferred)

Language:

• Arabic (Preferred)