Job Description

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Maintain a professional and high-quality service oriented environment at all times

Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise

• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests

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Requirements

• Previous Front Office experience in supervisory/management capacity in a luxury property required
• College degree preferred.
• Proficient in English and Arabic
• An operational knowledge and proficiency in Front Office Systems - IDS, Micros and Microsoft Office suite (Word, Excel, PowerPoint

Job Type: Full-time

Application Question(s):

• List the Hotel management software you are familiar with
• Are you available in Dubai and willing to join in 7 days?
• What is your current visa status?

Experience:

• Dubai Hotel: 3 years (Required)