• Oversee the front desk operations during the night shift, ensuring all guest check-ins and check-outs are handled smoothly and efficiently.
• Manage and resolve any guest complaints or issues that arise, ensuring guest satisfaction and adherence to hotel policies.
• Supervise the night staff, including front desk agents, security personnel, and any overnight cleaning or maintenance staff, ensuring tasks are completed to standard.
• Prepare and review nightly reports on occupancy, rate, and revenue figures, and compile this information for management review.
• Coordinate with the housekeeping department to ensure that any special guest requests for the following day are communicated and planned for.
• Handle the night audit process, ensuring all financial transactions for the day are accurately recorded and reconciled.
Job Type: Full-time
Pay: From AED5,000.00 per month
Application Deadline: 15/08/2024
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