Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.As Night Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!Interested then why not say Yes I Can! as we are looking for passionate people just like you!Key Responsibilities of the Night Manager:Guest Services:\xc2\xb7 Welcome guests upon arrival during late hours and assist with check-in and check-out procedures.\xc2\xb7 Handle guest inquiries, requests, and concerns promptly and professionally.\xc2\xb7 Coordinate with other departments to fulfill guest needs efficiently.\xc2\xb7 Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.\xc2\xb7 Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved.Security:\xc2\xb7 Monitor the premises to ensure the safety and security of guests and staff.\xc2\xb7 Respond promptly to any security incidents or emergencies, following established protocols.\xc2\xb7 Conduct regular patrols of the hotel property to identify and address any potential safety hazards.Operations Management:\xc2\xb7 Supervise night staff, including front desk agents, security personnel, and maintenance workers.\xc2\xb7 Ensure all hotel systems and equipment are functioning correctly and address any issues as they arise.\xc2\xb7 Oversee the night audit process and reconcile daily transactions accurately.\xc2\xb7 Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.Administrative Duties:\xc2\xb7 Prepare reports summarizing nightly activities, including guest incidents, maintenance requests, and occupancy levels.\xc2\xb7 Assist with scheduling and payroll tasks for night shift employees.\xc2\xb7 Handle reservations and booking inquiries outside of regular business hours.Team Leadership:\xc2\xb7 Provide guidance and support to night staff, fostering a positive and collaborative work environment.\xc2\xb7 Conduct regular training sessions to ensure all team members are equipped with the necessary skills and knowledge to perform their duties effectively.PROFILE REQUIREDExperience\xc2\xb7 3+ years of relevant experience in Front Office as Night Manager.Education\xc2\xb7 Degree or Diploma in related field.Key Competencies:\xc2\xb7 Previous experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.\xc2\xb7 Strong leadership and communication skills.\xc2\xb7 Ability to remain calm and composed in high-pressure situations.\xc2\xb7 Excellent problem-solving abilities and attention to detail.\xc2\xb7 Flexibility to work overnight shifts, including weekends and holidays.\xc2\xb7 Proficiency in hotel management software and Microsoft Office suite.\xc2\xb7 To have Excellent working knowledge of all Microsoft Office full suites\xc2\xb7 To have working knowledge in EMMA PMS application\xc2\xb7 Guest focus\xc2\xb7 Problem solving skillsOther skills (Language, Computers)\xc2\xb7 Must be able to speak, read, write and understand English.\xc2\xb7 Good to be able to troubleshoot issues and deliver support to admin staffs.CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the worlds largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

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