An ideal candidate should have 3 to 5 years of experience in a similar role within a luxury hotel and be fluent in Arabic.Responsibilities

• Ensure proper, efficient and profitable functioning of the overnight shift.
• Ensure supervision of overnight cleaners.
• Ensure supervision of all other hotel overnight staff in other areas.
• Maximize room revenue and occupancy by effectively controlling rates and availability.
• Clarify duties and responsibilities of overnight Front Office colleagues and ensure that work processes are in a logical order.
• Ensure proper staffing at all time.
• Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.
• Handle all guest complaints and comments relating to the department tactfully.
• Cooperate and coordinate teamwork with other departments.
• Perform any other reasonable duties as required by the Front Office Manager or management of the Hotel.
• Ensure proper handover of his/her shift to the incoming Duty Manager or Front Office Manager, thus to ensure the quality of our standard and most of all, the safety of the hotel, its guest and colleagues at all time.
• Handle all incoming reservation calls and walk in reservations.
• In charge of the daily Infor night run.
• Responsible of the first accounting run (daily credit card receipts, paid outs, cash receipts and currency).
• In charge of end-of-month closing (Infor).
• Ensure that all night audit functions are completed efficiently.
• Creates daily Handover for colleagues.
• Check cash float at the beginning and end of each shift to ensure at all time that amounts are correct.

Mandarin Oriental