:Start Your Journey With UsFrom the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite - the highest suspended suite in the world, connecting the two Nation Towers.The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi's best address-The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. POSITION PURPOSENight Manager To ensure that Front Office night shift is run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. ESSENTIAL FUNCTIONS:
To be an ambassador of the Front Office and the hotel, in and outside the work place.
To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.
To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
To personally greet and escort the guests rather than pointing out directions.
To ensure that the privacy of the guests and the confidentiality of the information is respected
To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
To manage any guest complaint in a professional manner by owning it, resolving it to the guest's satisfaction and recording it
To ensure a proper use of the telephone etiquette as per St. Regis standards.
Prepare documentation for daily business.
Supervises all Front Office Service by making sure that these services are available and carried out with the utmost efficiency.
Ensure prompt, efficient and courteous reception of guests.
Record and administer arrivals and departures.
Assist in training new staff members, coach them and monitor their performance.
Ensure the desk is covered at all times, allocating meal breaks sensibly.
Full awareness of current daily status of hotel.
Ensure smooth hand over to next shift.
Thoroughly conversant with all room types, dxc3xa9cor and outlook.
To handle any complaint with tact and diplomacy at all times.
Communication and recording of complaints.
Be aware of daily functions, events, VIP and group arrivals.
To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.
To investigate all guest and staff accidents and report the circumstances to management.
To patrol in the hotel to ensure everything is in good order and condition.
To observe & enforce the overall conduct and appearance of the staff QUALIFICATION STANDARDS EducationBachelor degree required. Experience:Must have at least 2 years' experience in the luxury hospitality industry. More experience preferred.#LI-MA1Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the Team: Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8b team, and become the best version of you.