Job Description

• To monitor service and food and beverage standards in all outlets and banquets. to take corrective action where necessary.

To assist in menu and recipe planning and development.

To be demanding and critical when it comes to service standards.

To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on food, beverage and service.

To personally and frequently verify that guests in the outlet are receiving the best possible service.

To ensure effective training programs for the staff

To ensure that all Departmental Operations Manuals are prepared and updated .

• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify guests needs and respond proactively to all their concerns
• Establish targets, KPI's, schedules, policies and procedures
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health & safety regulations
• Report management on sales results and productivity.
• To ensure that deadlines on all projects are met.
• To assist in the building of an efficient team of employees through Multi Skilling, Multi Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.

Skills:

• Proven F&B management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with F&B trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary school diploma or degree in Hospitality / Food Service management or related field

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 4 years (Required)