:Purpose of the role:Achieve the revenue target of assigned BR stores, maintain and enhance the operations and ensure compliance to the pre-established Standards of Procedures.

• KEY JOB RESPONSIBILITIES

FinancialResponsible for the revenue targets of assigned parlors and allocate the budgeted revenue and respective category targets to each parlors and team members on timeIncrease the revenue per parlor and revenue per steward by ensuring optimal and stretched staffing and increasing the Average Unit ValueEnsure the stocks are maintained as per the company standards and there is always zero negative stock varianceControl the expenses of the assigned parlors and ensure optimal spent and contribute to the parlor profitabilityCustomerEnsure our guests are constantly delighted with polite, respectful, friendly and effective serviceEnsure we increase the guest satisfaction scores and there are Zero guest complaints.Resolving guest complaints in a positive manner that will not compromise our brand imageInternal Business ProcessEnsure all the set internal processes pertaining to Food Safety, Cleanliness, Hygiene, SOPs, Tools and Equipment\'s by GICC and DBI are always followed and excelledConduct all required checklists/ audits dailyEnsure effective cash controlPeopleSet clear expectations and individual KPIs for the team. Ensure daily tracking of the revenue report with the parlors and employees that will ensure we are always focused on salesProper staff rota and people management to cover peak hour requirementsCoordinate with the Training team and ensure the team is trained continuouslyEnsure employee discipline is maintainedEnsure the team members are driven by integrity and there are no cases of pilferage or stock variance

• QUALIFICATION, EXPERIENCE & SKILLS

• Graduate/ relevant qualification with over 3+ years of QSR experience managing multiple outlets
• Result/ target driven
• Engagement with people - ability to engage effectively with team members
• Customer focused mindset - a customer orientated mind with ability to engage with the diverse customer that will enable our business
• Good leadership skills
• Good communication skills
• Sales focus and should possess a good selling mindset
• Integrity - core value of integrity and ensure this value is shown in all the interactions
• Execution focused - ensure all the tasks are executed fully

Galadari Brothers