:Job Number 24112465
Job Category Human Resources
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type ManagementSTART YOUR JOURNEY WITH USJW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.LOVE WHAT YOU DO EVEN MOREAt JW Marriott\xc2\xae, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:

• World class training and development, including leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
• Discounted food & drink in all our restaurants and bars.
• Discounts for your friends and family.
• Unlimited career opportunities (Internationally and locally)
• Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:As a Multi Property Learning and Development Manager you will spearhead efforts across the 3 Hotels, namely, JW Marriott Marquis, Le Meriden Al Aqah Beach Resort and Al Maha, A Luxury Collection Desert Resort and Spa. In the role you will have the opportunity to help drive company values and philosophy and ensure all training and development activities are strategically linked to the organization's mission and vision. You will be working with the property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.SPECIFIC DUTIESThe primary objective of the Learning & Development Manager is to create a world class learning and leadership development culture to positively impact the company's Key Success Factors.To positively impact the Key Success Factors, the Learning & Development Manager's primary responsibilities are to implement and execute activities to drive employee engagement, customer engagement, revenue and profit and build the leadership talent.

• Works closely with the Director of Human Resources to execute the Hotel Learning Plan.
• Designs hotel customized Trainings as appropriate to influence Guest Engagement Measures.
• Fulfills The Employee Promise by delivering world-class learning interventions.
• Consistently takes the initiative to share ideas and concerns with the Director of Human Resources.
• Uses current best practices for the orientation programme as a foundation for developing a creative and educational new hire orientation programme. Educates new hires regarding the brand including its affiliation with Marriott International, business priorities, target customer and competitive set, the product and service strategy. Generates a positive first impression for associates and emphasizes the importance of the brand's service strategy in the culture; ensures attendance by all new hires and participation of the leadership team.
• Equips managers with the necessary tools and resources to deliver associate job skills and service training. Ensures departmental orientation process is in place and associates receive the appropriate new hire training to successfully perform their job.
• Ensures all managers have a current Career Plan and that there is a Talent and Development and Succession Plan in place for all management positions.
• Participates in departmental daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
• Observes service behaviours of associates and provides feedback to individuals and/or managers; continuously focuses on improving guest service through mirror exercises.
• Supports executive committee and department heads in identifying areas of service improvement. Partners with managers to develop corrective action plans.
• Conducts property training needs assessment and coordinates enrolment for core management training programs; tracks and documents managers\' participation in training.
• Leads the development of associates, drives cross-training throughout the property and endorses cross-brand movement.
• Ensures development plans are in place in accordance with the performance appraisal process, goals are documented and progress towards goal achievement is measured.
• Ensures compliance training is conducted in accordance with HR Standards/HR Audit (e.g., Fire Safety Training, First Aid).
• Uses Marriott Global Source and its associated sites as a reference and resource tool. Proposes new content to Regional Office.
• Develops and champions specific area/region wide HR activities which lead to the improvement of the HR discipline.
• Ensures that the Marriott orientation program is used exclusively at all properties
• Drives implementation of the brand standards and compliance trainings.

CANDIDATE PROFILEEducation and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\'ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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