Job Description

Job Title: Mobile & Laptop Repair & Refurbishment Technician

Job Summary

The Mobile & Laptop Repair & Refurbishment Technician is responsible for troubleshooting, repairing, and refurbishing mobile phones and laptops. The technician ensures that devices are restored to optimal functionality and meet quality standards before returning them to customers or reselling them. This role involves both hardware and software repairs, as well as maintaining accurate records of repairs and inventory.

Key Responsibilities

1. Diagnostic and Repair Services

- Device Diagnosis: Conduct thorough diagnostics to identify hardware and software issues in mobile phones and laptops.

- Hardware Repair: Repair or replace defective hardware components such as screens, batteries, motherboards, and other internal parts.

- Software Troubleshooting: Resolve software-related issues, including operating system problems, malware removal, and data recovery.

- Quality Assurance: Test repaired devices to ensure they function correctly and meet quality standards.

2. Refurbishment

- Device Refurbishment: Clean, refurbish, and reassemble devices to make them look and function like new.

- Component Testing: Test and validate components to ensure they meet operational standards before reassembly.

- Upgrades: Perform hardware and software upgrades as required.

3. Customer Service

- Customer Interaction: Communicate with customers to understand issues, provide repair estimates, and explain repair processes.

- Technical Support: Offer technical support and advice to customers regarding device maintenance and care.

- Service Records: Maintain detailed records of repairs, including diagnostics, repairs performed, parts used, and final testing results.

4. Inventory Management

- Parts Inventory: Manage and maintain an inventory of spare parts and tools necessary for repairs.

- Ordering Supplies: Order replacement parts and manage stock levels to ensure availability of necessary components.

- Inventory Records: Keep accurate records of parts used and inventory levels.

5. Technical Skills Development

- Continued Learning: Stay updated with the latest technology trends, repair techniques, and new device models.

- Training: Participate in training sessions and workshops to enhance technical skills and knowledge.

6. Compliance and Safety

- Safety Standards: Adhere to safety protocols and guidelines while handling electronic devices and tools.

- Environmental Compliance: Follow proper disposal procedures for electronic waste and recycling materials.

Qualifications and Skills

- Technical Expertise: Proficiency in diagnosing and repairing various mobile phone and laptop models.

- Problem-Solving Skills: Ability to troubleshoot and resolve complex technical issues efficiently.

- Attention to Detail: Meticulous in performing repairs and refurbishments to ensure high-quality results.

- Customer Service Skills: Excellent communication and interpersonal skills to interact effectively with customers.

- Organizational Skills: Strong organizational skills to manage repair tasks and maintain accurate records.

- Technical Certifications: Relevant certifications in electronics repair, such as CompTIA A+ or similar, are preferred.

- Experience: Prior experience in mobile phone and laptop repair is highly desirable.

- Physical Stamina: Ability to work with small components and tools for extended periods.

Working Conditions

- Environment: Work in a repair shop, service center, or similar setting.

- Hours: Full-time position with potential for overtime or weekend work, depending on customer demand.

- Tools and Equipment: Use of specialized tools and equipment for electronic repairs.

Career Growth

- Advancement Opportunities: Potential to advance to senior technician roles, supervisory positions, or specialize in advanced repairs.

- Training and Development: Opportunities for continuous learning and professional development in the field of electronics repair.

By ensuring that mobile phones and laptops are efficiently repaired and refurbished, a Mobile & Laptop Repair & Refurbishment Technician plays a crucial role in maintaining customer satisfaction and extending the life of electronic devices.

Job Type: Full-time

Pay: AED3,000.00 - AED10,000.00 per month

Application Question(s):

• What is your current salary per month?

Experience:

• Mobile & Laptop Repair: 2 years (Required)

Location:

• Dubai (Required)

Application Deadline: 21/07/2024
Expected Start Date: 01/08/2024