Job Description

Here is a sample job description for a Mobile and Computer Customer Support Representative :

Job Title: Mobile and Computer Customer Support Representative

Job Type: Full-Time/Part-Time

Salary: 1500
Location: [Ajman]
Department: Customer Support

Job Summary:
We are seeking a skilled and customer-focused Mobile and Computer Support Representative to join our team. The ideal candidate will be responsible for providing high-quality technical support and assistance to customers using mobile devices, computers, and related software. This role requires a strong understanding of mobile and computer hardware, software troubleshooting, and excellent communication skills to ensure a positive customer experience.

Key Responsibilities:

• Provide prompt and courteous technical support via phone, email, chat, or in-person to customers facing issues with mobile devices and computers.
• Troubleshoot technical problems with mobile phones, tablets, laptops, desktops, and software applications.
• Guide customers through product setups, installations, and configurations for both mobile and computer systems.
• Help customers resolve performance, connectivity, and software issues related to their devices.
• Offer solutions to customers regarding operating systems (Android, iOS, Windows, macOS) and third-party apps.
• Escalate complex issues to senior technicians or other departments as needed.
• Document all customer interactions, issues, and solutions accurately in the customer support database.
• Stay up-to-date with new product releases, software updates, and industry trends to provide relevant assistance.
• Assist in the troubleshooting of hardware issues and recommend appropriate repairs or replacements.
• Provide instructions for device maintenance, upgrades, and security settings.
• Educate customers on how to use features of their mobile and computer devices to maximize performance and usability.
• Handle returns, exchanges, and warranty claims following company policies.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree in IT, Computer Science, or related field preferred).
• Proven experience in technical support, customer service, or IT support (preferred).
• Strong knowledge of mobile phones (Android, iOS), laptops, and desktop computers, including hardware and software troubleshooting.
• Familiarity with common operating systems (Windows, macOS, Android, iOS).
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong verbal and written communication skills.
• Patience and empathy when dealing with frustrated customers.
• Ability to work independently and as part of a team.
• Basic knowledge of networking and internet connectivity issues (Wi-Fi, Bluetooth, etc.) is a plus.
• Ability to explain technical concepts to non-technical users.

Job Type: Full-time

Pay: AED1,500.00 per month

Application Deadline: 15/01/2025