Job Requisition ID: 156097

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To provide front line support staff with systems solutions. Ensure master data is up to date to facilitate smooth frontline operations. Review of processes with an intention to make business easier and faster (Operations and Systems).

What you will do:

• Assist all branches service staff by answering their queries and resolving their system related issues
• Liaise with other counterparts of the company from Aftersales, Finance & EIT to get information / help to resolve issues
• Reduce WIP & assist end user quickly in case, staff discount, special parts discount, invoice reversal/ Kms correction, package deletion from the order, split deletion, package not working, change part in the package and time clocking issues
• Ensure to create PDI Packages and resolve issues related to PDI package creation
• Ensure Retail packages are aligned with the approved menu pricing and to create/upload packages for new models
• Prepare and manage the system for DIO accessories through package creation, modification and extend for require models
• Actively support campaign rollouts ensuring the package upload and manage system throughout the campaign timeline
• Ensure to upload S/A shifts schedules & technicians work schedules in the system for smooth appointment booking and technician time clocking

Required skills to be successful:

• 5 years\' experience in a relevant position
• Pricing Analyst/ Assistant background is mandatory
• Automotive aftersales experience is mandatory
• Proficient in Data warehousing and management, Data Quality check, critical skills on problem solving
• Excellent communication (written and spoken) & Interpersonal skills
• Good PC skills including proficiency in MS Office, MS Excel & MS Power Point

About the team:

Working in a fast-paced and diverse environment. Reporting directly to the MIS Manager.

What equips you for the role:

• Graduate / Diploma Holder (Automotive experience will be preferred)
• Strong Microsoft Office skills, especially in Excel
• ERP experience (SAP IS AUTO)

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim