Are you an expert in aftermarket technical support for customers?Do you enjoy being part of a successful team?Be part of a successful team!Industry Energy technology (IET) part of Baker Hughes Company operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our mechanical Engineering Team uses cutting-edge technology to design gas and steam turbines, compressors, and expanders.Partner with the bestAs a MENATI Valves After Market & Technical Support Leader, you will be responsible for:

• Collaborating with Valves Aftermarket global leadership and local sales leaders and regional channel partners to deliver operational excellence in the region.
• Working with the regional sales and channel partner teams to align on the strategic direction for growth initiatives of all work processes across your region and support department.

• Developing and maintaining service policies, procedures and service agreements related to all aspects of service operations including financial review processes, escalation processes, customer surveys and compliance with standard guidelines.
• Owning Service financials including revenue and expense forecasting.
• Owning Service metric reporting and accountability.
• Working with team to optimize field service capacity planning and modelling.
• Assisting with pricing and quoting for Revenue Cycle and relevant products.
• Staying current on new third-party vendor product offerings and BH functionality planning to assist prospects as they are evaluating new releases.

Fuel your passion.To be successful in this role you will:xc2xb7 Have a bachelors degree in a relevant engineering discipline.xc2xb7 Have overall 10+ years of experience.xc2xb7 Have knowledge of the valves business.xc2xb7 Have demonstrated experience in aligning with multiple stakeholders to execute an aftermarket growth strategy in industrial market.xc2xb7 Have a -proven ability to deal with executives at all levels.xc2xb7 Demonstrate experience working in a team-focused environment.xc2xb7 Demonstrate success in driving process improvement across the aftermarket business.xc2xb7 Project success driving cross-business / functional teams to drive service excellence.xc2xb7 Demonstrate leadership, coaching, and team-building skills.xc2xb7 Have excellent verbal and written communication skills, including formal presentations.xc2xb7 Flexible to travel 50% across MENATI including overnight stays.Work in a way that works for you.We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:xc2xb7 Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:xc2xb7 Contemporary work-life balance policies and wellbeing activitiesxc2xb7 Comprehensive private medical care optionsxc2xb7 Safety net of life insurance and disability programsxc2xb7 Tailored financial programsxc2xb7 Additional elected or voluntary benefits#LI_Onsite

Baker Hughes