Job Description

Job Title: Membership Service Agent Company: Grupo Noa International Contract Details: Full-time, Professional Services Contract Grupo Noa International is a leading global company that specializes in providing high-quality services to its clients. We are currently seeking a dynamic and customer-oriented individual to join our team as a Membership Service Agent. As a Membership Service Agent, you will be responsible for managing and maintaining our client's membership accounts. You will serve as the main point of contact for our clients and will be responsible for providing exceptional customer service and support. Key Responsibilities: - Manage and maintain client membership accounts, including processing new applications, renewals, and cancellations - Respond to customer inquiries and concerns in a timely and professional manner - Provide accurate and up-to-date information about membership benefits, services, and policies - Process payments and maintain accurate records of transactions - Collaborate with other departments to ensure a seamless customer experience - Identify opportunities to enhance the membership program and make recommendations for improvement - Stay updated on industry trends and changes in membership policies and regulations - Meet and exceed performance targets and goals set by the company

Qualifications: - Minimum of 1 years of experience in customer service and sales roles - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Proficient in Microsoft Office and customer management systems - Ability to work in a fast-paced and dynamic environment - Attention to detail and strong organizational skills - Near to native English accent

Technical Requirements: 1. Minimum 8GB RAM 2. Minimum 4th gen processor (i3 8GB RAM) (i5 4GB RAM) (i7 4GB RAM) / Ryzen 3000 series or newer 3. 10MB Download and 5MB Upload Speed 4. Must have USB Headsets 5. Must have a LAN Cable connection

Schedule: Ability to work Monday-Friday from 10:00 am to 7:00 pm EST.

Join our dynamic and growing team at Grupo Noa International and contribute to our organization's success by finding the right talent to help us achieve our goals.

*** IMPORTANT NOTICE *** The interview must be held from the location you will be working from and the equipment you will be using. If you pass the interview, then our IT department will need to do a PC check. Your interview will be held through a video call, so please wear business attire.