Job Description

Align Fitness is a premium fitness center committed to delivering personalized fitness solutions through state-of-the-art equipment, expert coaching, and a strong sense of community. Our mission is to inspire individuals to live healthier, happier lives by providing them with the tools, guidance, and support they need to reach their fitness goals. We are looking for a dedicated and dynamic Membership Consultant & Sales Receptionist to join our team and help us continue to provide exceptional service to our members.

Position Overview:

As a Membership Consultant & Sales Receptionist , you will play a key role in driving membership growth, managing client relationships, and ensuring an outstanding experience for every individual who walks through our doors. This is a customer-facing role that combines administrative, sales, and customer service responsibilities, making it essential to have excellent communication, organization, and sales skills.

Key Responsibilities:

• Membership Sales and Lead Generation:
• Actively promote and sell memberships, packages, and services to potential clients.
• Qualify new leads, schedule consultations, and follow up with prospects.
• Meet or exceed monthly sales targets by effectively converting leads into members.
• Provide detailed information about membership plans, services, and benefits to prospective clients.
• Customer Service and Client Relations:
• Greet and assist members and visitors with a friendly, professional attitude.
• Address member inquiries, concerns, and requests promptly and courteously.
• Build and maintain strong relationships with members, ensuring they feel valued and supported.
• Assist with member renewals and account updates, ensuring a seamless customer experience.
• Front Desk Reception and Administrative Duties:
• Manage front desk operations, including answering phone calls, emails, and handling in-person inquiries.
• Maintain a clean, welcoming, and organized reception area.
• Process new member enrollments and ensure all required documentation is accurately completed.
• Manage scheduling for tours, consultations, and appointments for services.
• Collaboration and Teamwork:
• Work closely with the fitness team to ensure that the needs of prospective and current members are met.
• Assist with special promotions, events, and member engagement initiatives.
• Contribute to a positive, team-oriented work environment that aligns with Align Fitness' values and culture.

Qualifications:

• Proven experience in sales, customer service, or front desk/receptionist roles, preferably in a fitness or hospitality setting.
• Strong sales skills with the ability to meet and exceed targets.
• Excellent interpersonal and communication skills with a professional and approachable demeanor.
• Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
• Basic proficiency in Microsoft Office/Google worksheet/Meta and experience with membership management software is a plus.
• Passion for fitness and wellness, with a strong desire to help others achieve their health and fitness goals.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer:

• Competitive salary with commission and performance-based incentives.
• A dynamic, supportive work environment with opportunities for growth and development.
• Access to fitness classes, equipment, and programs at Align Fitness.

Job Type: Full-time

Pay: From AED2,000.00 per month

Experience:

• GYM SALES: 1 year (Required)

Language:

• ARABIC/ENGLISH (Preferred)