• Handling enquires and sales
• Answering all incoming calls
• Explaining procedures, answering questions and providing information & education to clients
• Assisting with Logistics management i.e. receiving/dispatch etc.
• Assisting Finance department with client payment collection
• Creating and issuing clients discount forms if applicable
• Making follow up calls on new/perspective/existing clients
• Ensure client details/status/notes are up to date
• Sending out emails
• Compiling daily enquiry reports
• Lasing with Laboratory staff as well as Sales representatives
• Assisting Walk-in client at the Head Quarters office
• Ensuring the maximum level of customer service is maintained at all times
• Attention to details is fundamental to the position. Mistakes on the Cryodb will not be tolerated.
• Initiatives and the ability to work independently is imperative as well as being a key team player
• Need to be proficient in excel
• Handel emergency calls on the weekend when needed
• Attend CellSave events as needed
• Explaining procedure; answering questions and providing information to clients
Job Type: Full-time
Pay: AED4,500.00 - AED5,000.00 per month
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