Job Description

#### Job Scope


The Sales Coordinator will act as the pivotal liaison between the sales, production, and back-office teams to ensure seamless communication and operational efficiency. This role requires strong organizational skills, an understanding of sales and CRM systems (such as Oracle), and a proactive approach to after-sales services. The ideal candidate will be responsible for ensuring the accuracy of sales orders, timely reporting, and excellent client communication.

#### Role Requirements

• Efficient Sales and Production Coordination
+ Facilitate seamless communication between sales, production, and back-office teams to ensure smooth operations.
+ Coordinate the flow of materials and information between departments, minimizing delays and optimizing production schedules.
• Accurate Sales Order and CRM Management
+ Input and manage sales orders in Oracle with precision, ensuring data accuracy and real-time updates.
+ Maintain expertise in using Oracle for CRM management, tracking, and monitoring of sales activities.
• Effective After-Sales Service and Client Communication
+ Manage and resolve after-sales requests efficiently, ensuring timely follow-up with clients and internal teams.
+ Proactively address customer concerns to enhance client satisfaction and foster long-term relationships.
• Comprehensive Product and Asset Knowledge
+ Stay informed about the full range of company products and related assets.
+ Use product knowledge to assist the sales team, respond to client inquiries, and support internal reporting.
• Timely and Accurate Reporting
+ Prepare, organize, and deliver detailed sales reports to Heads of Departments (HODs) to support strategic decision-making.
+ Ensure that data is accurate, relevant, and presented in a timely manner.
• Proficient Use of Sales Support Systems
+ Demonstrate advanced skills in Oracle (CRM) and Adtrack systems to effectively support sales activities and data management.
+ Regularly review and update system entries to ensure alignment with sales and production goals.
• Sales Forecasting and Pipeline Management
+ Collaborate with the sales team to provide accurate sales forecasts based on pipeline data and market analysis.
+ Assist in monitoring and analyzing sales trends to recommend strategies for improvement.
• Pre-Sales Support and Client Engagement
+ Support the sales team in preparing proposals, presentations, and pre-sales documentation to engage potential clients.
+ Work closely with clients to understand their requirements and align internal teams for smooth project execution.
• Continuous Process Improvement
+ Identify inefficiencies in sales and production coordination processes and suggest actionable improvements.
+ Assist in the development of new procedures to enhance workflow, reduce errors, and increase overall team productivity.

#### Required Technical Skills

• Experience in using Oracle CRM is mandatory
• Bachelor's degree in Business Administration, Sales, or a related field, with a minimum of 3 years of experience in sales coordination or support.
• Excellent communication and interpersonal skills for building strong relationships with internal teams and clients.
• Customer-centric approach to providing exceptional after-sales service, fostering long-term client relationships.
• Strong organizational skills for managing sales materials, documentation, order processing, and updating client/vendor databases.
• Proficiency in using software like Excel, Word, PowerPoint, and CRM systems (particularly Oracle and Adtrack) for data analysis, reporting, and sales management.
• Ability to manage multiple tasks, prioritize work efficiently, and adapt to a fast-paced, evolving industry.
• Knowledge of the media/advertising industry, including rate cards, media kits, and industry-specific jargon.
• Strong analytical and problem-solving skills with attention to accuracy and detail.

#### Goals & KPIs

• Regular communication with the Sales Team to foster greater working relationships
• Implementing instructions from the reporting line manager and reminding the Sales Team of the same if needed.
• Interaction with the Operations Team to manage advertising materials, and specifications, and ensure the smooth execution of ad campaigns.
• Communication with the finance department may be needed for handling estimates, invoices, and financial documentation related to sales.
• Following up on executing all advertising campaigns, including material specifications & availability.
• Maintaining correct order details in the CRM system.

#### About us


We're not just a workplace; we're a hub of excitement, fun, and challenges, tailor-made for visionary thinkers and top-notch achievers. This is the perfect moment to become a part of our team, as we're on the cusp of rapid growth, especially in the ever-evolving tech media landscape.



With our headquarters situated in Dubai, Abu Dhabi, and an office in Beirut, we're expanding rapidly and looking for individuals who thrive in a fast-paced environment. We're on the lookout for those who can propel us forward by embracing technology and contributing to our efficiency. We're not interested in those stuck in old-fashioned ways; we want innovators who bring a growth mindset, are eager to learn, and are ready to apply their knowledge to propel us forward.



Join us if you're passionate about making a difference, enhancing efficiency, and embracing technology. We're on the lookout for individuals who can seamlessly absorb new information and transform challenges into efficient solutions. It's not just a job; it's an invitation to be part of a cutting-edge team shaping the future of tech media.



W Group l Hypermedia l DXTA