Job PurposeTo service vehicles according to the manufacturers guidelines, identifying any additional work required, complete pre-delivery inspections (PDI), change tyres and complete any minor mechanical repairs as required. Ensure that work is completed to the highest possible standard, and within agreed timescales to ensure customer satisfaction.AccountabilitiesVehicle Servicing1. Complete vehicle servicing checklist, and identify any additional work required, coordinate with Team Leader regarding additional customer approval.2. Deliver a Fast Track service to ensure customer satisfaction.3. Complete any additional work required to the highest standard and in agreed timescales, to ensure high levels of customer satisfaction.Pre Deliver Inspection4. Complete all pre-delivery inspection requirements as stated by the manufacturer.Warranty5. Identify any work required that is covered by the warranty process, ensure all documentation is complete, coordinate with warranty department.Operational6. Maintain workshop housekeeping standards at all times including the use of special and personal tools.7. Comply with the companys working practices and procedures; ensure all work is carried out observing safe working practices of self and others.8. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.Personal Development9. Practice personal continuous improvement by attending any relevant courses, assimilate information provided on new product lines and develop an understanding of the latest technology as it applies to servicing.10. Arrange an annual appraisal with your line manager in accordance with the companys appraisal process.Key Performance Indicators\xc2\xb7 Achievement of productivity and efficiency measures\xc2\xb7 % of cars that are come back jobs\xc2\xb7 Customer Satisfaction IndexEducation/Qualification, Skills, Competencies and ExperienceIdentify the recruitment specifications needed to perform this job at fully-acceptable levela. Education/Qualification\xc2\xb7 Automotive Diploma\xc2\xb7 Porsche Training GT003- Desirableb. Experience (experience required for the job)\xc2\xb7 1 - 3 year experience in a European Brand Service Centre - Desirablec. Skills (general job knowledge & skills)\xc2\xb7 Understanding of English\xc2\xb7 Basic Computer Knowledged. Competencies (general behavioural attributes) and LevelsCore\xc2\xb7 Achievement Drive - 2\xc2\xb7 Communication - 2\xc2\xb7 Customer Focus - 2\xc2\xb7 Organisational Commitment - 2\xc2\xb7 Quality Orientation and Accuracy - 3\xc2\xb7 Team Working - 2Job Specific\xc2\xb7 Flexibility - 2\xc2\xb7 Initiative - 2\xc2\xb7 Professional Knowledge - 2Job DimensionsLocation:\xc2\xb7 Porsche Workshop Al Quoz, UAERelationships:Internal\xc2\xb7 Team Leader\xc2\xb7 Service Advisor\xc2\xb7 Mechanics\xc2\xb7 Warranty DepartmentExternal\xc2\xb7

Al Nabooda Automobiles