SynopsisThe MCC Duty Engineer coordinates the daily operations and ADHOC troubleshooting to return the aircraft to service safely and efficiently. He/she provides reports on the daily operation, delays, fleet status including IFE/Connectivity, Delay/Event reports.Accountabilities

• Performs the overall coordination of technical issues/problems received by phone call or radio call. Guides and supports the line maintenance staff in the daily operation to assure that the most efficient course of action is taken to provide a safe and serviceable fleet on time. Monitors VHF calls and ensure timely and quality communication with crews.
• Review appropriate MEL reference and issue MEL control number to line engineers.
• Performs ADHOC troubleshooting support to Line engineers and flight crews.
• Monitors OEM health monitoring tools to pro-actively identify potential system failures and will generate AMOS Work Orders to carry out troubleshooting.
• Where no contracted maintenance provider is available, contact possible providers and apply for one off approvals for the aircraft certification. Keep and maintain the One off Approval file and ensure that all documents for every approval are available and up to date.
• Ensures that all work performed is completed in accordance with Etihad's processes, procedures and is done in a safe manner to the highest possible standards.

Education & Experience

• Education: High School diploma is required, university or Technical degree with background on Aircraft Maintenance or similar Engineering field is preferred. Qualifications required are ICAO TYPE II License or equivalent and holding at least 2 Etihad aircraft type courses.
• Experience: At least 5 years of aircraft certifying experience with at least 2 years working within a maintenance control environment using aircraft health monitoring tools. Must possess excellent communication and computer skills.

About Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.To learn more, visit

Etihad Airways