Job Description

Job Requisition ID: 164178


Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day




Overview of the Role:

We are seeking a highly skilled Industrial Products Service Technician to take on the service responsibility for our Ingersoll Rand brand products, including air compressors and air dryers. This role requires a proactive individual who can troubleshoot, service, and overhaul equipment efficiently while ensuring customer satisfaction and achieving service revenue targets.




What You Will Do:


• Service Operations : Assume responsibility for servicing, overhauling, and troubleshooting Ingersoll Rand air compressors, air dryers, and related products.
• Field Work: Travel within the UAE and abroad, including onshore and offshore oil field platforms, to conduct service activities.
• Revenue Contribution: Collaborate with the Industrial Product Service team to achieve service labor and total service revenue targets without redo activities.
• Customer Care: Maintain the highest level of customer care and satisfaction through effective service delivery.
• Reporting : Create and maintain sound reports in English to document service activities and outcomes.






Required Skills to Be Successful:


• Technical Expertise: Proficient in servicing and troubleshooting Ingersoll Rand pneumatic tools, hoists, winches, and air compressors.
• Mechanical Knowledge: Strong understanding of mechanical aspects of industrial products, especially in relation to air compressors and air dryers.
• C ommunication Skills : Excellent English communication skills for effective interaction with customers and team members.
• Field Readiness: Willingness to work at end-user sites and perform fieldwork as required.
• Positive Attitude : A positive attitude and strong team support skills are essential.






About the Team:

You will join a dedicated team focused on delivering exceptional service and support for industrial products. Our team values collaboration, continuous improvement, and a commitment to customer satisfaction. We foster a supportive environment where every team member contributes to our collective success.




What Equips You for the Role:


• Educational Background: A minimum of a Diploma or Engineering Degree from a government-recognized institute in Mechanical or Electrical Engineering.
• Experience : 5 to 6 years of hands-on experience with reputable franchised dealers, distributors, or organizations, particularly in service roles.
• Job-Specific Skills : Comprehensive product knowledge and troubleshooting skills, especially in the overhaul of air compressors and dryers, as well as project experience related to these products.
• Driving License : A valid UAE driving license is an advantage.






About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.