Job Description

The Marketing Manager has overall responsibility for the design, implementation, communication, cost efficiency and administration of the corporate marketing philosophy and products in support of NMCRH, Khalifa City business strategy. This includes expertise in delivery of all Product Management from development, implementation, and life cycle around risk appropriate profitability. The other disciplines within marketing are Promotion, Advertising and Reporting. Performs ongoing critical assessment of competitive and market forces in order to develop and influence multiple stakeholders in the corporation regarding the hospital and promotion strategies



• Drive risk appropriate revenue and profitability objectives through strategic planning, research, and ability to initiate new revenue opportunities and services in existing markets through innovative approaches, ideas, service segmentation and customer experience.
• Protect the exclusive value of the current customer experience and create new ways to add value to current customers and attract prospective customers, particularly in scalable ways, such as leveraging technology and connection with others in the community.
• Leverage agency relationships to optimize exposure of the company and products in all media channels through innovative marketing.
• Be a credible, articulate company spokesperson and ensure effective multi-modal communication to engage our external communities regarding our services.
• Understand distinct needs of internal stakeholders including consumer, commercial and wealth management.
• Ability to interface with IT and Operations to ensure execution of ideas.
• Attend to, manage, and resolve patient complaints to the satisfaction of all parties involved.
• Actively participate in JCI accreditation project.
• Ensure compliance with government regulatory agencies and accrediting bodies.
• Develop new business strategies to enhance market share and improve overall performance.
• Work through the management team and medical leadership of the hospital, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.
• Perform other related duties incidental to the work described herein, as may be assigned or delegated.
• Comply with all OSH (Occupational safety and health )and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
• Work accordance with the documented OSH procedures and instructions, specific responsibilities.
• Be familiar with emergency and evacuation procedures.
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
• Comply with Waste management procedures and policies
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
• Use of appropriate personal protective equipment and safety systems.
• Ensure as far as reasonably practicable that any workplaces they manage or control are safe and without risks to health, safety or the environment.


3.20 Ensure implementation of applicable HAAD, NMCRH OSHMS and infection control policies and standards.
• Ensure adequate budget and resources for FMS/OSH/PCI management.
• Designating a Safety facilitator who will be responsible for coordinating OSH activities within the department.
• Regularly discuss OSH issues or matters in departmental/ management meetings
• Ensure provision of OSH information, training and Supervision.
• Implement and monitor effectiveness of risk management program.


• Minimum Education: Bachelor's Degree, Preferred Education: Master's Degree
• Preferred Experience: 3-5 years marketing experience preferably in a hospital set-up.
• Excellent command of oral and written English. Knowledge in Arabic is desirable.
• Computer Literacy.
• Performance Criteria:
• Achievement of Core objectives in line with the expectations of the Management and stakeholders
• Ability to work constructively and interact professionally with others
• Ability to coordinate multiple task, adjust to changing priorities and work within deadlines.
• Ability to attend to meetings outside of normal business hours