Job Description

Position Overview

GLD Customer Service Agent is the first point of contact for clients and customers, providing assistance, resolving queries, and ensuring a high level of customer satisfaction.

Our ideal candidate has a customer-oriented approach, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

Responding to customer inquiries via phone, email and various social media platform Providing information about products or services offered by the company Handling and resolving customer complaints regarding product defects, service issues, or billing disputes Processing client, orders, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with other departments to resolve customer issues Providing feedback on the efficiency of the customer service process Ensuring customer satisfaction and providing professional customer support Identifying and escalating issues to supervisors or other relevant departments
Qualifications:

Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening is a MUST Knowledge in CRM software is an advantage Proficiency in Microsoft and using computer for reports is a MUST Customer orientation and ability to adapt/respond to different types of characters Excellent communication preferably in English and Arabic language will be added advantage. Flexible with working hours required (including evenings and weekends if necessary) Ability to follow instructions and work independently. Ability to multi-task, prioritize, and manage time effectively
What We Offer:

Competitive base salary + attractive commission structure. Comprehensive training on our innovative solutions. Growth opportunities within a fast-growing company.
Join us and be part of a forward-thinking company where your sales skills can truly make an impact!

Job Type: Full-time

Experience:

* customer service: 1 year (Preferred)