Job Description

In a nutshell



Our team is the most important part of our business and we're looking for a talented Performance Marketing Manager to join our team and lead them to be brilliant at what they do for their clients.

Who we are



With offices in Abu Dhabi, Dubai and Manchester, Q Communications has a reputation for big ideas, new insights, relentless tenacity and achieving exceptional results for our clients - across the UAE, Middle East, United Kingdom, Europe and USA.

Our vision



We aspire to be the world's most sought after communications agency, inspiring moments of brilliance and happiness through our exceptional services and actions; a collective of creatives and communicators who we encourage and nurture in both mind and body; adding unparalleled value to our clients and making a real difference in the world.



Q is a special place to work, made up of a passionate team who deliver brilliance and exceptional service to our clients. Our people are very important to us and we like to look after them by providing a range of opportunities and benefits, including:

Be better at what you do:


• Qcademy offers you the opportunity to learn and grow with us. We pride ourselves on our teams' personal and professional development.
• We promise to give you all the tools you need in a great workspace so you can focus on being the best version of you.




You are our story:


• We believe that our people are our greatest achievement and know our team is our greatest asset.
• We regularly show our appreciation to our people and celebrate their achievements.




Flexible Fun Work Space:


• Our people enjoy coming into work and spending time with each other.
• We offer flexibility to help our people get the balance right between life in and outside of work.
• We are a team of professionals who know what it takes to get the job done.
• But we also know how and when to have fun.




Be part of something bigger:


• We embrace diversity and inclusion. Our team is proudly made up of people from across the globe and we see this as one of our greatest strengths.
• With international offices and a global client portfolio Q Communications continues to grow and you can be part of the journey.




Create Impact:


• We deliver campaigns for our clients that impact their business and your friends will be talking about at the water cooler.
• We care about the community we live in and are passionate about giving back. Through our Q Cares program we show our support for causes that we're passionate about.




We live and breathe our values:



TRANSPARENCY | CREATIVITY | RESPECT | COMMUNICATION |PASSION

About the role



The Performance Marketing Manager is accountable to the success of leading the clients marketing channels, social media and search engines. The performance marketing manager is expected to provide thought leadership on performance strategies and optimisation. The manager is also dually tasked with building and maintaining strong relationships and establishing clear lines of communication with clients, partners and the internal team.

Technical Expertise


• Building and executing performance media campaigns (Facebook, IG, Snapchat, TikTok)
• Strategising, implementing, trafficking, and analysing campaigns
• In-depth experience in Facebook campaign planner, other social media platforms is advantageous
• Expertise in paid-search, optimisation techniques to increase and drive results
• Data-driven approach to decision making using various platforms and metrics
• Contribute data for project budgets and manage projects within assigned budgets.




A typical day in the life


Account Management and New Business


• Assumes accountability and ownership of client's performance media strategy, planning and optimisation
• Regularly connects and interfaces with PR and Content/Digital department leads to share ideas, communicate and sell service offerings and to identify new business opportunities.
• Keeps senior management team appraised of key opportunities, potential risks and other nuanced areas which could impact the business
• Manage key client accounts to meet their digital performance needs in line with agreed project plan and targets.
• Be the main point of contact for strategic performance planning and optimization, guidance and issue resolution for designated clients, providing excellent client service.
• Play a key role in business development by generating further business from existing clients and/or securing new accounts via networking and leading pitches and proposals.
• Ensure administration is managed for all client accounts including contracts, invoicing and reporting.




Team Management


• Set project plans, delegate tasks to junior team members and oversee delivery according to project timeframes and standards.
• Review campaign plans and execution prepared by junior team members, optimizing and fine-tuning where required.
• Provide coaching, guidance and feedback to junior team members working on client accounts.
• Lead and foster collaboration within and across teams, to help ensure smooth project delivery across teams.
• Engage in Qcademy and other learning & development opportunities, to enhance skills.
• Stay across market trends and developments to help Q and our clients stay at the forefront of our industry in the region.





Experience & requirements


• A recognized tertiary qualification in Marketing Communications or Digital Marketing.
• At least 4 -5 years of account management experience in social media content & promotion
• Overall experience of search, display, mobile, video or affiliate.
• Experience in leading and working as part of a team to deliver services to clients.
• Outstanding written and verbal communication skills, as well as excellent presentation skills.
• Innovative flair and a demonstrated ability to use that to bring engaging digital campaigns to life.
• Sound knowledge and experience in the local media landscape.
• Ability to build strong, lasting relationships, trust and credibility with wide range of clients, colleagues and other stakeholders.
• Excellent client service skills, with ability to deliver high levels of client service to a busy portfolio of clients.
• Project management experience with a record of delivering projects to meet timeframes, budgets and targets.
• Capacity to work independently with minimal direction.
• Excellent organisational skills with the ability to lead a team to deliver services amidst competing priorities without compromising on quality, deadlines or accuracy.
• High levels of resilience in dealing with client requests and competing priorities and an ability to role model this to junior team members.
• Excellent attention to detail.
• Demonstrated professionalism including being punctual, well presented, responsive and reliable.
• A strong desire to learn and develop professionally.
• A commitment to stay across industry development/trends and share industry knowledge with colleagues through mentoring, peer learning etc.