Job SummaryThe Value Realization & Service Management Lead works collaboratively with the Global Process Owners to help drive the function vision, growth strategy and innovation agenda across all markets, BU/Business Segments and services within GBS. The Value Realization & Service Management Lead coordinates all aspects of services value realization from defining & refining value context, strategic objectives, value drivers, establish priorities, accountability, alignment and delivers value summaries and key messages to stakeholders.Roles & ResponsibilitiesAs overall leader for Transformation Program for the GBS, key accountabilities include:

• Help the GBS Director to craft and execute against the overall vision & strategy for the GBS functions and form the internal and external-facing value narrator of GBS
• Leverage and make available all best in class offerings and credentials working with GPO, GBS Director, and Outsourcing Service provider.
• Analyze key trends, opportunities and challenges in the GBS and assist drive Innovation and differentiation in GBS
• Partner / collaborate with the various corporate functions that support the entity to provide
• consistent support across all the required dimensions
• Assist in the relationship management and teaming with key ecosystem partners that are
• critical for GBS growth
• Support & coordinate external and internal GBS initiatives (e.g., business reviews, leadership team calls, partner reviews, monthly performance reporting, etc)

KPIs

• Strong Domain Skills with experience in delivering Service Management
• Hands-on knowledge of Reporting tools and solutions
• Financials & Commercial constructs
• Strong knowledge of Service Management Tools, Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.

Work experience requirement

• Minimum of 5-8 years of applicable experience in service management in a global professional services organization, preferably a GBS or BPO/ITO organization.
• Experience working successfully within a complex matrix structured organization is essential.

Qualification

• Bachelor\'s degree, preferred MBA or equivalent business degree from a recognized institution.

CompetenciesCustomer/Consumer FocusEntrepreneurialExcellenceIntegrityPeopleBusiness Unit: Global Business services (7729)Business Group: Global Business Services (7728)

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