Job Description

1. Job details


Entity du Band Band 4


Job Manager Solution Delivery Job Code 106.089


Position Title Manager Solution Delivery Reports to Position Senior Director Solution Delivery (Commercial)


Department: Solution Delivery - Commercial Division: Information Technology


Written on: Revised on: 15 August 2023


How many colleagues are being managed? Direct reports: TBA


Team total: TBA


Financial Dimensions: CapEx / OpEx


Key Accountabilities


• Collaborate with business and demand management on feasibility analysis and prioritization assessment of solution delivery and provide insights on business case viability, solution design complexity and IT capabilities and effort estimations
• Drive RRMC system and process enhancements with the goals of compliance with TDRA mandate
• Ensure systems enhancements are submitted without any compliance gaps, that the solution design caters for all the requested enhancements and that the developed solution performs as requested
• Assess all initiatives driven from stakeholders to make as a policy compliance check before implementation
• Manage E2E solution delivery from demand until production and facilitate assistance for design related matters throughout the delivery cycle to enhance solution delivery quality.
• Manage the scope of work-package handed over to the MSP and monitor the delivery process and identify improvement opportunities in delivery schedule management by the MSP
• Manage with MSP on design and execution of enhancement projects to ensure better quality and timeliness of service delivery
• Set the standards for programming tools and techniques, advise on the application of these standards to ensure compliance by the MSP
• Evaluate and provide inputs on effectiveness of end-to-end delivery process followed within IT to enhance overall time to market
• Build and implement testing policies and practices as implemented by the MSP enhance the quality of delivery from MSP

4. Qualifications, experience, skills and competencies


Qualifications:


• Minimum Bachelor in Information Technology/ Information Services/ Computer Science
• Master's degree is a plus
• Certifications such as e-TOM, BSCS, ISO, ITIL etc. is a plus

Experience:


• Minimum 7-12 years of experience in an Information Technology/ Information Services role
• Minimum 5 years of experience in Telecommunications Industry
• Excellent understanding of IT solution design, development methodologies, testing types and project management

Skills


• Proven ability to lead large transformation projects
• Very strong technical knowledge in telecom infrastructure
• Proven track record of managing vendors
• Proven track record in governance and financial management
• Fluent in English and Arabic is advantage

Competencies


Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.


• Think strategically (Level 3 of 5)
• Achieve tangible results (Level 3 of 5)
• Lead breakthrough change (Level 3 of 5)
• Exceed customer expectations (Level 3 of 5)
• Nurture, Inspire and Motivate (Level 3 of 5)
• Target win-win outcomes (Level 3 of 5)