Job Description

1. Job details


Entity du Band Band 4


Job Manager RRMC Job Code 115.205


Position Title Senior Manager - RRMC Reports to Position Director - Technology Fraud, RRMC & IOC Requirements


Department: Information Security & IOC Division: Infra


Written on: Revised on:


How many colleagues are being managed? Direct reports: TBA


Team total: TBA


Financial Dimensions: (CapEx / OpEx)


Key Accountabilities


• Manage Consumer & Enterprise RRMC data and conducting sample data audits and ongoing monitoring of the agreed indicators, investigate any threshold breaks against the TDRA mandatory data field between the systems (EDMS, CRM, BSCS, and DWH) and create reporting metrics, and KPI deviations encountered during data generation to higher Management.
• Manage RRMC process & documentation for direct/indirect channels to ensure all registrations for mobile customers are following the RRMC policy.
• Provide response to TDRA requests/escalations related to RRMC policy items within a timely manner
• Identify and highlight risk areas and work closely with relevant stakeholders to ensure that there are immediate actions to mitigate customer impact and work towards end-to-end resolution.
• Ensure the regular TDRA reports are submitted within permitted RRMC parameters and manage ad-hoc investigation cases for any digressions.
• List possible long term problem solutions (i.e. automation, process enforcement, training, additional QA, policy changes, etc.).
• Train business users on RRMC requirements and share any policy update.
• Report any issues which might impact RRMC compliance to senior management along with compliance proposal.
• Investigate and resolve noncompliance notes flagged by TSRM to avoid any TRA potential fines.
• Interface with cross-functional streams, delivery manager as well as BAU in order to illicit requirements.
• Support various data management requirements including proof read documents, develop response packages and other documents as needed. Perform document formatting and quality assurance activities
• Ensure TDRA regulations around data security are followed across the entire program.
• TDRA regulations are implemented as the result of a successful and exceptional onboarding and coexistence experience.

4. Qualifications, experience, skills and competencies


Qualifications:


• Bachelor or higher Degree.

Experience:


• Minimum 5 years of Experience in a similar role
• Good understanding of problem management, analysis and reporting
• Strong communication skills
• Experience in Telecom Industry
• Good understanding of different du systems (EDMS/CRM/BSCS etc.)
• Experience in business analysis, business process modelling, information models development, use cases etc.
• Understanding of and experience with TDRA or similar regulatory boards and managing expectations of such entities.

Skills


• Excellent written and verbal communication skills
• Self-Motivated in working the task at the given time.
• Good understanding of du processes and policies
• Negotiation skills
• Analytical skills
• Time management
• Project management skills
• Solid organizational skills including attention to detail and multitasking skills
• Good critical thinking skills
• Good relationship-building skill
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Problem solving and root cause identification skills
• Acute business acumen and understanding of organizational issues and challenges
• Facilitating cross-departmental collaboration necessary for campaign management.

Competencies


Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.


• Think strategically (Level 3 of 5)
• Achieve tangible results (Level 3 of 5)
• Lead breakthrough change (Level 3 of 5)
• Exceed customer expectations (Level 3 of 5)
• Nurture, Inspire and Motivate (Level 3 of 5)
• Target win-win outcomes (Level 3 of 5)