Job Description

Company Description

As the region's leading local tech organization, we're proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.

Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!



talabat is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide

Role Summary

The Regional Logistics Product Operations team supports all 8 MENA countries in which talabat operates to deliver product enhancements that are aimed at improving customer, vendor and rider experience.

The Manager Product Analytics role will lead high impact logistics product and model initiatives end-to-end (from opportunity creation till roll out) across MENA by influencing and engaging closely with operational and product stakeholders. This individual will be at the forefront of coordinating product requirements with local markets, building strong business cases, and working closely with central teams in product discovery, development, testing, and rollout processes to achieve our ambitious OKRs. The successful candidate will have strong data analytics experience, stakeholder influence and be customer-obsessed.

Role Scope (As mentioned below but not limited to)


Product Roadmap Planning:

• Engage closely with local Heads of Logistics / Performance Managers, Regional Functional Heads and Product Owners to gather product requirements falling under logistics rider and customer verticals
• Build strong business cases outlining the problem and opportunity size
• Lead the prioritisation process every 6 months, aligning it with logistics OKRs and the needs of local and regional logistics teams.
• Coordinate and communicate the product roadmap across all teams involved


New Feature Development and Rollout:

• Support central product teams through problem discovery, development, testing and roll out phases
• Identify and monitor success metrics, including the setup of a reporting dashboards
• Relay new developments to key stakeholders both pre and post go-live


Bugs & Product Issues

• Assist countries in addressing product and tech-related issues while evaluating their impact
• Act as the primary contact during product emergencies
• Prioritize and escalate critical bugs to product support teams for prompt resolution

Qualifications What Did We Order?


Educational Background:

• Bachelor's degree required. Advanced degrees or certifications in data analytics or product management will be a plus


Experience:

• A minimum of 3 years of experience preferably in logistics, product management or related roles. Experience in food delivery, e-commerce, or q-commerce sectors will be highly advantageous


Technical Skills:

• Ability to interpret and work with complex data sets to derive meaningful insights and actions
• Strong analytical and data-driven problem-solving skills
• Ability to diagnose issues and come up with effective solutions quickly
• Good knowledge and experience of SQL and BigQuery and also reporting tools (Google Looker Studio)


Soft Skills:

• Excellent English communication skills, both written and spoken. Arabic is a plus but not essential.
• Capable of conveying complex ideas clearly to a diverse audience across different markets and teams
• Proven ability to prioritize, manage and complete multiple initiatives simultaneously with minimal supervision
• Experience in managing multiple stakeholders, both internal and external, to ensure smooth product operations