Company Description- First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together. Key ResponsibilitiesCollection Activities:

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
• Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Head, Collections as necessary
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
• Any other customer follow up action as required by the Bank from time to time

Legal, regulatory and compliance:

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• KYC (Know Your Customer)
• AML (Anti Money Laundering)

KEY PERFORMANCE INDICATORS

• Adherence to Collection Policies and Procedures
• Adherence to Consumer protection Regulation .

• Adherence to Collection Targets / Budgets

• Ensure compliance to code of conduct whilst dealing with Customers

• Nil High Risk Audit observations and nil Valid complaints

QualificationsQUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIESThreshold Qualifications

• Bachelor\'s Degree

Years & Nature of Experience

• Minimum of 3-4 years collections experience (Fresh Graduates will also be considered for front-end /low risk collection activities at a lower salary).

Skills set required:

• Excellent Communication skills
• Basic banking knowledge
• Strong negotiation skills
• Good computer skills

KEY INTERACTIONSInternal

• Collections Team Leaders, Managers

• Consumer Banking Operations

• Branch Managers,

• Auditors

External

• Collection Agencies,

• Lawyers and other Government Authorities

• Companies on the Target Listing,

• Customers / Representatives

First Abu Dhabi Bank