Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for a Manager - Landscaping to join our Facilities Management in our HQ, located in DAFZA, Dubai Airport Freezone in Dubai.Scope: The Operations Manager is responsible for overseeing all aspects of operations, ensuring financial efficiency, continuous innovation, and process improvement.Financial

• Manage the operational budget to ensure cost-effectiveness
• Monitor financial performance, identifying areas for revenue growth and cost reduction
• Oversee invoicing, billing, and collection processes
• Conduct financial analysis and prepare reports for senior management

Customer

• Ensure high-quality service delivery that meets or exceeds customer expectations
• Handle customer inquiries, complaints, and feedback with professionalism and care
• Develop strategies to retain existing customers and attract new clients
• Maintain strong relationships with customers through regular communication and excellent service
• Conduct periodic client meetings to discuss performance and drive improvement
• Monitor projects service delivery performance and ensure the SLA/KPIs are met
• Explore further business opportunities with the client; Manage the team structure and develop it as required to ensure the operations run smoothly and within budget; Manage operations team members
• Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually
• Conduct site visits for new opportunities and develop competitive pricing

Process

• Streamline operational processes to improve workflow and service delivery
• Ensure compliance with health and safety regulations in all service areas
• Train staff on new procedures and oversee the quality of work performed
• Regularly review and update operational protocols to align with best practices
• Ensure statutory compliance and compliance with ISO standards
• Work towards digitalizing reports -implementation of CAFM, digital reports

Innovation

• Research and implement new technologies and methods to enhance service efficiency and effectiveness
• Stay abreast of industry trends and advancements to maintain a competitive edge
• Encourage a culture of innovation within the team, promoting creative problem-solving and continuous learning
• Evaluate and introduce eco-friendly and sustainable practices in operations

SkillsSelection Criteria

• Bachelors degree in agriculture with specialization in Horticulture, Food science
• Minimum of 7+ years experience in a managerial role within the specialist service industry
• Strong financial acumen and ability to manage budgets
• Excellent customer service and communication skills
• Innovative mindset with a passion for sustainability
• Proficient in process management and improvement

Transguard Group