Job Description

Lead, manage, mentor, and develop the Onboarding & Visa Management team, ensuring efficient operations, adherence to SLAs, and fostering a high-performance culture. Oversee visa processing, renewals, cancellations, and onboarding & offboarding activities, and stay compliant as per the process Ensure service standards are maintained to eliminate errors, delays & escalations, controlling the fines and cost leakages. Consider lapses as an area of opportunity, perform RCA, identify cause, plan and implement long term solutions. Ensure all service procedures are in-place and continually evaluated for greater efficiency. Stay updated on changes in UAE labor laws, immigration policies, and PRO-related regulations. Service reviews with team, presenting value-adding analysis of performance, identifying trends and recommending new ideas and solutions to improve operational efficiency. Develop and present weekly/monthly dashboards on visa status, renewals, medical insurance, and other onboarding activities. Leverage existing technology capabilities to reduce manual efforts, simplify processes with end objective as efficiency and accuracy improvement. Drive Continuous Improvement mind-set and embed the culture in the team:
+ Eliminate non-value added activities.
+ Pro-actively identify and work on HR Technology to progress automation opportunities.
Identify process simplification initiatives and drive the implementation

Lead, manage, mentor, and develop the Onboarding & Visa Management team, ensuring efficient operations, adherence to SLAs, and fostering a high-performance culture. Oversee visa processing, renewals, cancellations, and onboarding & offboarding activities, and stay compliant as per the process Ensure service standards are maintained to eliminate errors, delays & escalations, controlling the fines and cost leakages. Consider lapses as an area of opportunity, perform RCA, identify cause, plan and implement long term solutions. Ensure all service procedures are in-place and continually evaluated for greater efficiency. Stay updated on changes in UAE labor laws, immigration policies, and PRO-related regulations. Service reviews with team, presenting value-adding analysis of performance, identifying trends and recommending new ideas and solutions to improve operational efficiency. Develop and present weekly/monthly dashboards on visa status, renewals, medical insurance, and other onboarding activities. Leverage existing technology capabilities to reduce manual efforts, simplify processes with end objective as efficiency and accuracy improvement. Drive Continuous Improvement mind-set and embed the culture in the team:
+ Eliminate non-value added activities.
+ Pro-actively identify and work on HR Technology to progress automation opportunities.
Identify process simplification initiatives and drive the implementation

Oracle HCM - Expert or Equivalent MS Office - Expert or Equivalent MS Excel - Expert People Management - Expert or Equivalent End to end exposure in onboarding and Visa Mgmt Good to have knowledge in payroll and employee life cycle management

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.


Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.


We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.