About the JobForecast, plan and manage all Franchise QSR operations to deliver an excellent guest experience within the allocated budget and provide the highest standards as per company policies.
Maximize Franchise sale revenue & EBIDTA through new store development, Market Mapping for expansion, Local Store Marketing, Multiple Brand expansion under Franchise Management, customer satisfaction and employee development and continuous engagement. All this with respect of budgeted guidelines and to the highest quality, health and safety standardsKey Accountabilities

• Lead the Overall Franchise Department managing the functions of Restaurant Operations, Brand & Restaurant Marketing , Development , Maintenance and Engineering ,Home delivery and Aggregator , Training and Development, Supply chain and New product development, Quality Assurance, Customer Relation management.
• To create annual operating plans that support strategic direction set by the board and correlate with Annual operating budget, submits annual plan to the board for approval. Collaborates with the SVP Office, Investment Committee and board to define and articulate Franchise vision and to develop strategies for achieving that vision supporting the Non Fuel Growth Strategy
• To cultivate a strong and transparent working relationship with the Board and ensure open communication about the measurement of financial and impact performance against stated milestones and goals.
• To develop and monitor strategies for ensuring the long-term financial viability of the Non Fuel Retail.
• To be strategically accountable for the profitable growth of QSR income, must have the complete understanding of franchising system.
• To devise, implement, embed and review the business strategies, delivering competitive advantage and year-on-year business growth.
• To formulate and execute comprehensive marketing, branding and development strategies that will ensure consistency throughout the organization.
• To maintain awareness of opportunities for expansion, customers, markets, new industry developments and standards.
• To maintain professional and technical knowledge by tracking emerging trends in the restaurant industry; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• To provide inspirational leadership and direction to all executives and ensure the continued development and management of a professional and efficient organization, establish effective decision-making process that will enable the ADNOC Retail division to achieve its long and short-term goals and objective.
• To maintain safe, secure, and health facility environment by establishing and enforcing sanitation standards and procedures.
• To manage the QSR operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements
• Oversees Franchise department staff in term of competencies and HSE compliance. Ensuring that safety, sanitary and all national and local regulations are met.
• Support the Retail group vision and strategy by situating ADNOC brand name as a recognized name within the QSR Food retail services

Customers service management

• Identify customers needs and respond proactively to all of their concerns by being proactive in designing, implementing and improving the best QSR offers, presentations and products.
• Ensuring that all of the food and drinks are of the highest quality and ensure an excellent levels of internal and external Food related customer service.
• Oversee the detail Restaurant Operations to ensure that all customers receive prompt and courteous service.
• Monitor the department cost controls and ensure quality levels of food and beverage products and maintain standards in production, presentation, services, facilities, and guest satisfaction.
• Handling customer complaints, ensuring the strict follow-up of the company policies, and complying with food Health and safety regulation and best practices.

Cost, budget and inventory management

• Manage the QSR Brands and participate in developing and managing the implementation of strategic measures to capture more sales and expand the Brand in order to meet or exceed sales and financial goals and objectives.
• Prepare regular report and dashboard monitoring the state of the QSR business and providing sales results and productivity KPIs.
• Oversee the QSR Restaurant Inventory Management to include daily, weekly and monthly inventory tracking and working directly with the procurement team to ensure the continuous supply and delivery schedules.
• Maintain knowledge of current and projected QSR industry developments through continuous attention to industry periodicals and participation in relevant trade associations and organizations.

P&L, Budget and Financial accountability:

• Support the Retail SVP in the development and monitoring of the Franchise business plans and optimal annual budget, in line with the company objectives and work programs to support alignment and arbitration while ensuring quality and reality checks are in place.
• Ensure that annual division/department budget and projected financial objectives are aligned with the business plans and is geared to achieve all financial objectives.
• Control the Division/Department expenditure against approved Unit budget on a regular basis and investigate and reconcile any significant variances to ensure effective performance and cost control.
• Participate in the establishment of the annual financial budgets and targets for the division/department to ensure they meet managements expectations and the overall strategic goals of ADNOC Distribution in general and the retail group in particular.
• Direct the monitoring of the division/department financial performance versus the budget and strategic targets to ensure the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified, and potential areas of cost reduction or performance improvement opportunities are capitalized upon.
• Participate in the development and review of periodical retail management and financial performance reports and financial statements related to revenues and profitability margins to ensure having accurate information for better decision making and retail sales forecasting

Relationship Management

• Develop and maintain effective business relationships with all relevant internal departments and external entities such as clients, local, international and government authorities etc. with highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organization are delivered in the most effective manner.

Minimum Requirements

• Bachelors Degree in Business Management, Sales, Marketing or equivalent.
• An MBA or a master degree in Marketing, sales or commerce is a plus

• At least 12 years of experience in Retail Operations of which at least 5 years in and Franchising/QSR managerial role, preferably in the QSR or in a similar environment.
• Strong influencing, negotiating skills with the ability to think analytically, independently and strategically; proven ability to develop strategy and fluently translate into operational success.
• Creative thinker with senior management business development experience, able to drive change and innovation.
• A financially savvy and politically astute leader with the ability to set clear priorities, delegate and guide investment in people and systems; keen analytic, organization and problem solving skills, which support and enable sound decision making.
• Excellent coalition building skills with an ability to communicate and work effectively with a variety of internal and external stakeholders; a persuasive negotiator able to achieve consensus amongst differing opinions.
• Outstanding presentation and communication skills and the experience and proclivity to be an outgoing spokesperson and relationship builder.
• Strong commitment to the profession development of staff; successful track record of recruiting and retaining adverse team. Knowledge of Profit & loss and cost accounting, developing budgets, financial planning and strategy, decision-making, process improvement, strategic planning, customer focus, management proficiency and managing profitability.
• Deep knowledge of retail business workflows, operations processes and systems.
• Experience of developing strategic plans for service-based industry.
• Strong experience in project management and the execution of complex projects that are critical to the delivery of business strategies and goals.
• Regional exposure and retail background are a plus.
• In depth knowledge of ADNOC Distributions business objectives, operations and of the regional laws and regulations

ADNOC