Job SummaryThe Training Manager FB is assisting the Director, Food and Beverage and Executive Chef to develop plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs. Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments. Promote and inform employees about all training programs, display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Must Help colleagues identify specific behaviors that will contribute to service excellence, ensure colleagues receive on-going training to understand guest expectations, use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.About YouIn order to be considered you must have a minimum of 5 years of progressive experience and training in a luxury hotel. Experience creating training content in a hospitality environment preferred, effective communication skills (both written and verbal). Comfortable in delivering to senior management, at all levels of the organization and experience working in a face environment.

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