Job Description

• Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers and business heads
• Drawing an overall or concept wise training and development plan that addresses needs and expectations in all areas
• Deploying a wide variety of innovative training methods specific to retail domain
• Ensuring effective induction, orientation sessions, focused workshops, Boot Camps
• Monitoring and evaluating training program's effectiveness, success and ROI periodically and reporting
• Managing and deploying assessment tools effectively (Mystery shopping, staff checks etc.)
• Ensuring that the costs of planned programs are within defined budgets
• Providing a platform for ongoing development
• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
• Maintaining a keen understanding of training trends, developments and best practices
• Building and maintaining smart processes and systems to retain and spread knowledge
• Conducting key trainings independently
• Working on critical HR areas related to employee engagements, region development and communication
• Traveling to Regions periodically; visiting stores and competition regularly - analyze, propose and implement skill systems to all stakeholders






PROFILE


• Post Graduate in Business Administration /HR/Education/Psychology
• Strong educational background/studied in reputed institutes
• Proven working experience of at least 5-7 years as a Training/Learning & Development manager in retail, aviation, hospitality or service sectors
• Ideally - has an understanding of retail, luxury, high end luxury market from a multi-national perspective
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Well versed in LMS tools
• Articulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skills
• Result oriented with focus on time, quality and balanced approach
• Strong ethical values and integrity
• Excellent team management skills, Ability to develop cohesive performing teams