Job Description

Manager - CRM -Technology Consulting

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You will join our leading and fast-growing team of technology consultants. As a Manager - CRM Consulting, you will play a pivotal role in advisory and implementation engagements, focusing on transforming sales, service and marketing capabilities for our clients.




This position offers an exciting opportunity to work with a diverse portfolio of our clients in the GCC and contribute to the success of high-impact projects.

Key Responsibilities:

Lead and manage technology consulting engagements, ranging from CRM assessments and strategy to end-to-end implementation. Design CRM-based solutions and produce solution documentation. Provide thought leadership and guidance to clients on CRM-related leading practices and trends. Build and maintain strong relationships with key client stakeholders, including C-level executives, business and IT leaders, to understand their business needs, challenges, and priorities. Lead cross-functional teams of consultants, architects, engineers, and analysts to deliver high-quality technology solutions and services that meet or exceed client expectations. Drive business development efforts, including identifying new opportunities, developing proposals, and leading client presentations and demonstrations, to sell the services. Mentor and share knowledge with junior and peer consultants, providing guidance, support, and development opportunities.

Qualifications:

Minimum of 6-8 years of experience in designing end-to-end CRM-based solutions. Strong understanding of CRM-related business processes and architecture. Certified CRM Professional (Salesforce or Microsoft D365 - Sales, Service, Marketing). Experience with both platforms is an advantage. Experience in integrating CRM systems with other enterprise software (ERP, etc.). Previous experience in a management consulting role is required. Knowledgeable in requirements gathering and translating into technical solutions. Experienced in pre-sales, including scoping solutions, developing the value proposition, and building confidence with client's senior technical stakeholders. Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders. English (must) and Arabic (preferred) speaker. Job ID 300000597947145