Job Code: JPC - 3616Position: Manager Consumer HappinessLocation: Abu DhabiEducation: Bachelor\xe2\x80\x99s degree in Banking /Finance /Business Administration or relevant qualification.Experience: 6-9 yearsLanguage: Arabic & EnglishJob responsibilities:OPERATIONAL:\xe2\x96\xaa Oversee the establishment and operation of effective customer services, website, online complaints and complaint management systems for all consumers to seek resolution to their issues and concerns.\xe2\x96\xaa Manage and reengineer; - the workflows to achieve the operational KPIs for the department, - processes of company relating to consumer complaints, ensuring that it is timely and relevant, and that it effectively addresses the consumers concerns in conformance with the applicable standards.\xe2\x96\xaa Oversee the services provided and continuosly improve the processes of logging and investigating consumer issues and complaints. Escalating (if appropriate) any matters to the management or relevant authorities for a timely and orderly resolution.PEOPLE DEVELOPMENT:\xe2\x96\xaa Guide and motivate subordinates to enhance performance and produce quality work, and ensure that the staff continuously improve for higher-level roles.\xe2\x96\xaa Ensure return on investment is applied on the training program by the entity.\xe2\x96\xaa Ensure we are fully engaged with all the parties and internal / external stakeholders.Interested candidates may apply with their updated CV.

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