Company DescriptionNow it\'s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We\'re looking for the brightest and best to help us reach our goals and we\'ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry JOB PURPOSE:To support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bankKEY ACCOUNTABILITIES:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
• Demonstrate compliance to organisation\'s values and ethics at all times to support the establishment of a value drive culture within the bank
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards

Job ContextSpecific Accountability

• The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank
• Manager would endeavour to enhance the client experience by servicing clients and providing them with operational and administrative support
• Manager would also provide advisory service to educate clients on account services and capabilities, usage of echannels, banking regulations and regulatory requirements as specified by the relevant authorities
• Manager serves the complete set of CIB clients which includes:
• Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches
• Attend to client issues and grievances and resolve or provide solution. Also work on mitigating the factors that resulted in the client complaint/ grievance
• Collect appropriate documentation required as per bank\'s / regulatory requirement
• Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations. To assist in reviewing the SLAS at agreed frequency to ensure smooth operations and scheduled delivery of services
• Timely and effective communications to be maintained with clients and internal stakeholders
• Manage up-to-date records of all correspondences and handled/ resolved queries and service requests
• Respopsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure
• Study and identify areas of improvement guarding the risk factors attached to them
• Raising and Handling of Customer Complaints for the entire CIB and ensure that they are resolved by the CCS team within the agreed SLA. To analyse with the stakeholders for the root cause and ensure non-repetition

QualificationsMinimum Qualifications:

• University Degree in Commerce or Banking

Minimum Experience:

• Minimum 3 years expereince in a Bank with an exposure to Banking Operations

First Abu Dhabi Bank