Job Description

Job Title: Mall Support Associate

Reports To: Mall Operations Manager / In-charge

Job Summary: The Mall Support Associate is responsible for providing exceptional customer service and operational support to ensure a smooth and enjoyable shopping experience for all mall visitors. This role involves a variety of tasks, including assisting customers, maintaining the cleanliness and safety of the mall, and supporting mall events and promotions.

Key Responsibilities:

1. Customer Service:

o Greet and assist customers with inquiries, directions, and general information about the mall and its stores.

o Address customer complaints and concerns promptly and courteously.

o Provide information about mall services, amenities, and events.

2. Operational Support:

o Ensure the cleanliness and orderliness of common areas, including restrooms, food courts, and seating areas.

o Monitor and report any maintenance issues, safety hazards, or repair needs to the appropriate department.

o Assist with the setup and takedown of mall events, promotions, and seasonal displays.

3. Security and Safety:

o Support mall security by reporting suspicious activities or behaviors.

o Assist in emergency situations, following established protocols to ensure the safety of all mall visitors and staff.

4. Administrative Tasks:

o Maintain accurate records of lost and found items and assist customers in retrieving lost items.

o Assist with administrative duties, such as data entry, filing, and inventory management.

5. Team Collaboration:

o Work collaboratively with mall management, security, maintenance, and retail staff to ensure a positive shopping environment.

o Participate in team meetings

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations calmly and efficiently.
• Basic computer skills, including familiarity with Microsoft Office.
• Flexibility to work evenings, weekends, and holidays as needed.
• With mall support experienced

Physical Requirements:

• Ability to stand and walk for extended periods.
• For those applicants - you may send your cv to: s.jane@rholding.com

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month