Job Description

Job Requisition ID: 164906


Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day




Overview of the role

The Mall Manager is responsible for overseeing the daily operations of the shopping mall, ensuring that it meets its financial and operational goals. This role encompasses several key areas, including EBITDA management, mall marketing, specialty leasing, mall operations, tenant relations, and occupancy management. The Mall Manager will work closely with various teams to drive performance and enhance the shopping experience.





What you will do


EBITDA Accountability


• Manage the annual budget to meet EBITDA goals; conduct monthly financial reviews and implement cost-reduction and revenue strategies.
• Indicator: Effective financial strategy optimizing leases, costs, and revenue streams.






Mall Operations


• Oversee maintenance, security, and housekeeping; ensure safety and emergency readiness.
• Indicator: Reduced incidents and prompt resolution times.






Specialty Leasing Accountability


• Maximize specialty leasing and pop-up income; secure favorable tenant agreements.
• Indicator: High occupancy and year-over-year revenue growth.






Asset Management Accountability


• Recommend capital assets within budget, ensuring inclusion in maintenance and QA programs.
• Indicator: On-budget, on-time CAPEX project completion.






Marketing & Events (Indirect)


• Support marketing strategies and events to boost foot traffic and brand awareness; align specialty leasing concepts with operations.
• Indicator: Increased foot traffic, social engagement, and positive customer feedback.






Stakeholder Management


• Coordinate with authorities, development teams, and tenants on site requirements, safety, and redevelopment.
• Indicator: Timely resolution of tenant issues.





People Management


• Drive high performance and customer service through staff recruitment, training, and engagement.






Required Skills to be successful


• Minimum 10+ years of experience working with community malls, retail districts or regional malls.
• Proven experience in P&L management, mall operations, tenant relations, specialty leasing, as well as events and activation (marketing).





What equips you for the role


• Bachelor's degree/University degree
• Proficiency in budgeting, financial analysis, and understanding of EBITDA metrics to drive profitability and cost management.


About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.


Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper's point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.


Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall's deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.


For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/