Male Help Desk Officer
Job Description
• Respond promptly to queries via email, chat, phone, or in-person.
• Log and manage all support requests in the ticketing system and ensure timely resolution.
• Escalate issues to higher-level technical support or management when necessary.
• Maintain and monitor security standards for company devices and software.
• Create and maintain documentation
• Update records in the system.
• Ensure a high standard of service by actively listening to user concerns and responding empathetically.
• Follow up with users to ensure issues are resolved to their satisfaction.
• Gather feedback to improve the help desk experience.
Qualifications
• Education : Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Experience :
• Minimum of 1-2 years in an help desk or technical support role.
• Knowledge of Windows, macOS, and Linux operating systems, as well as basic networking concepts.
Skills
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Familiarity with help desk ticketing systems and remote support tools.
• Strong customer service orientation.
Job Type: Full-time
Pay: AED1,500.00 - AED2,000.00 per month
Application Deadline: 15/11/2024
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Job Detail
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Job IdJD1756712
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, AZ, AE, United Arab Emirates
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EducationNot mentioned