Job Description

Directly supervises the Lounge Agents; Assign duties, direct staff, coaches and disciplines employees; Ensure a prompt and high standard of quality guest service at all times to the leisure and business travelers in order to maintain guest satisfaction; Liaison with airline customers and airport authorities; Monitor training requirements and manage overtime; Investigate and report all errors, incidents, and injuries during the shift; Provide on the job training when needed; Verify and validate employees' time sheets; Promote employees' assiduity and maintains good work relations; Ensure good communication between departments and information sharing; Make sure that assigned personnel and necessary equipment are properly utilized; Ensures that leads and agents understand and comply with standards and procedure established by management Ensures that lounges kept clean and food is properly displayed Make sure all stock and working equipment are kept in pre-established areas Ensures compliance with health and safety regulations Advises manager of any shortages Ensures agents following dress code Provides job training to new agents High School diploma. Passionate about customer service and must have relevant work experience; Leadership and people management skills A proven ability to problem solving and decision making experience; Excellent planning and organizational skills, professionalism and autonomy; Excellent communication skills. Sense of leadership, diplomacy and team spirit; Commitment to continuous improvement; Computer literate (Office Word, Excel, PowerPoint); A good understanding of all regulatory and recommended procedures that relate to the airport environment; Available and flexible to work various shifts (day, evening, week-end and holidays) by operational requirements. If you are interested by a position in the Airport/Airline Industry area, please, send us a resume thru email.