Purpose of the JobThe Outbound Operations Manager will be responsible for overseeing the daily outbound operations, ensuring efficient and timely processing of client shipments. This role requires a strong focus on productivity, staff management, and operational excellence. The ideal candidate will have experience in supervising teams, managing processes, and delivering high-quality service in a fast-paced environment. Operational Management:

• Prepare, update, and submit monthly reports on metrics and productivity measurements.
• Identify and address performance-related issues to prevent delays and operational losses.
• Efficiently manage Special Equipment Requests from clients, ensuring timely fulfillment.
• Coordinate, organize, and supervise staff and shift patterns for seamless operations.
• Ensure all shipment requests are closed within a 48-hour timeframe.
• Oversee and manage stock counts, including daily cycle counts.
• Monitor quality checks and validate shipments to meet client standards.
• Collaborate with Inbound, Inventory, and Control Tower teams to resolve customer queries.
• Analyze daily and monthly operational reports for continuous improvement.
• Ensure timely maintenance of Material Handling Equipment (MHE) and other operational tools.

Team Leadership:

• Lead, direct, and supervise a team of Outbound Operations Team Members.
• Conduct timely performance appraisals following the global process.
• Set Key Performance Indicators (KPIs) and ensure team targets are met.
• Plan and manage staff vacation schedules to maintain balanced workload.
• Train and develop team members to consistently achieve high performance.
• Provide guidance, support, and task delegation based on individual team member strengths.
• Foster open communication, encouraging idea sharing and collaboration within the team.
• Offer continuous feedback and regular updates to support team development.
• Monitor customer support processes, ensuring service quality aligns with KPIs.

Job Responsibilities - Experience and Education

• Proven working experience as an Outbound Operations Supervisor.
• Record of successful distribution and logistics management.
• Demonstrable ability to lead and manage staff.
• Proficient in standard logistics software.
• Excellent analytical, problem solving and organizational skills.
• Ability to work independently and handle multiple projects.
• Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Must have a collaborative and team player approach.
• Good ethics and integrity.
• Professional, positive demeanor.
• Ability to work independently.
• Strong attention to detail.
• Flexible, with exemplary attendance.

Leadership BehaviorsBuilding Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusProblem Solving and Decision MakingLeading and empowering teamsSkills

Aramex